Brittany Pence
East Bernstadt,KY
Summary
Results-driven logistics professional specializing in customer relationship management, contract negotiation, and compliance. Strong background in managing transportation services and implementing cost-effective strategies. Effective communicator and problem solver dedicated to optimizing operational efficiency and ensuring safety compliance. Focused on enhancing customer satisfaction and leveraging expertise in strategic planning to improve business outcomes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Owner operator
Mapletree Transportation
Middlebury, Indiana
04.2024 - Current
- Managed daily operations of transportation services and logistics.
- Coordinated scheduling and routing to optimize delivery efficiency.
- Developed customer relationships to enhance service satisfaction.
- Implemented cost-effective strategies for fuel and maintenance management.
- Oversaw vehicle maintenance schedules to ensure reliability and safety.
- Resolved customer inquiries and complaints promptly to maintain service quality.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained vendor and supplier relationships to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Attached and detached trailers from vehicles to facilitate transport operations. from tractor and converter dollies.
- Maintained safe driving habits to protect property and the general public on roadways.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Performed daily DOT pre-trip inspections to ensure compliance with safety standards.
Emergency Medical Technician
Ambulance Inc. Of Laurel County
London, Kentucky
02.2021 - 01.2024
- Provided immediate medical care to patients in emergency situations.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Responded promptly to incidents, ensuring safety for all involved parties.
- Monitored patient vital signs, ensuring timely interventions and accurate reporting to healthcare teams.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Maintained composure and took proactive measures in high-pressure situations, ensuring effective response to emergencies.
- Collaborated with paramedics and healthcare teams during patient transport.
- Communicated effectively with dispatchers to coordinate response efforts.
- Maintained medical equipment and ensured readiness for emergencies.
- Assisted in training new EMT staff on protocols and procedures.
- Demonstrated dedication to providing quality care through continued training and education.
Education
High School Diploma -
Kathleen senior high school
Lakeland, FL05-2020
Skills
- Vehicle inspection
- Route optimization
- Logistics coordination
- Compliance assurance
- Safety regulation adherence
- Expense tracking
- Budget development
- Client agreement management
- Negotiation
- Operations management
- Documentation
- Problem solving
- Time management
- Decision making
- Communication
- Customer engagement
- Logistics coordination
Certification
- Class A CDL w/tanker
- EMT
Timeline
Owner operator
Mapletree Transportation
04.2024 - Current
Emergency Medical Technician
Ambulance Inc. Of Laurel County
02.2021 - 01.2024
High School Diploma -
Kathleen senior high school