Brittany Ezzo
Stratford,CT
Summary
Enthusiastic Senior Customer Service Representative with more than 11 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Representative/Administrative Assistant to the Director of Customer Care
South Norwalk Electric & Water
01.2016 - Current
- Manage daily customer care operations including interoffice coordination, communication, and scheduling
- Maintain positive and functional office and customer relationships
- Online support, billing, accounting, and collections
- Worked on outreach and public relations projects, manage social media presence, and coordinate staff meetings
- Key point of contact for the Director of Customer Care.
General Manager
Refresh
01.2013 - 01.2016
- A health and wellness facility, working closely with owner, to create and uphold company vision
- Team leading and training
- All business systems executed and overseen, as well as implementing new policy and ensuring achievement of goals
- Sales and marketing analytics
- Responsible for social media, graphic design projects, event planning, company branding and the growth and success of the business
- Carrying out daily team meetings, protecting the company culture, executing proper functionality and total establishment coordination and front desk management.
Front Desk Coordinator/ Make-Up Artist
FACES
01.2012 - 01.2013
- Strong focus on sales and marketing
- Managed all clerical duties, key holder, bookkeeper
- All Guest Services responsibilities including; booking, processing clientele, scheduling, and communication flow
- Cultivated customer service expertise and developed deep understanding of a diverse array of client needs and interactions.
STV Driver/ Special Needs Aide
MTM Transportation
01.2005 - 01.2012
- Special Needs Aid and Transporter
- Caring for students with various medical conditions
- Ensured quality of services by transporting students and maintaining a composed, secure and comfortable environment
- Ensuring a meaningful relationship with students, parents, and teachers, as well as, inspecting the vehicle, planning driving routes safely and efficiently and executing all tasks and responsibilities.
Education
Naugatuck Valley Community College
Waterbury, CTHigh School Diploma -
Newtown High School
Newtown, CT01.2008
Skills
- MS Office: Word, Excel, PowerPoint, Publisher
- Project and Time Management
- Company coordination
- Social Media and Marketing
- Outstanding interpersonal skills
- Managing Multiple Projects and Deadlines
- Proficient customer liaison
- Strategies Business Professional
- Staff Training
- Conflict Management
Careerfocus
Administative professional and effective communicator seeking to utilize expertise and vast experience of customer service and client relations.
References
- Michelle Ostrofsky, (203) 994-7745
- Eric Strom, (203) 820-4900
- Liz and Jess Arrindell, (203) 513-2446
Languages
Spanish
Professional Working
Timeline
Senior Customer Service Representative/Administrative Assistant to the Director of Customer Care
South Norwalk Electric & Water
01.2016 - Current
General Manager
Refresh
01.2013 - 01.2016
Front Desk Coordinator/ Make-Up Artist
FACES
01.2012 - 01.2013
STV Driver/ Special Needs Aide
MTM Transportation
01.2005 - 01.2012
Naugatuck Valley Community College
High School Diploma -
Newtown High School
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