Brittany Fain
Bloomington,IL
Summary
Well-qualified Life Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Life Customer Service Asst
State Farm
03.2023 - Current
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Trainer
Concentrix
10.2019 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Tracked attendance and evaluated progress for assigned trainees.
- Analyzed team performance and identified opportunities for additional training.
- Identified and recommended staff for key positions and departments.
- Contributed to reductions in employee turnover by revamping training programs.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Customer Service Representative
Teleperformance
07.2016 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Customer Service Representative Specialist
Optium RX
03.2015 - 04.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Cross-trained and provided backup support for organizational leadership.
Trainer
Results Companies
07.2013 - 01.2015
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Recorded and edited videos to facilitate remote learning.
- Introduced standardized training for cohesive learning environments.
- Developed effective training plans based on department needs and objectives.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Recruited and trained new members of guest service team.
- Supported productivity increase and business growth through new hire training and mentoring.
- Tracked attendance and evaluated progress for assigned trainees.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Education
Bachelor of Arts - Music Performance
Ottawa University
Ottawa, KS05.2022
High School Diploma -
Normandy High School
St Louis, MO05.2008
Skills
- Proficient in Microsoft
- Group and individual instruction
- Remote Learning
- Lesson plan development
- Curriculum Creation
- Online instruction
- Materials Preparation
- Adult Education
- Project implementation
- Training program development
- Online training experience
- Classroom expertise
- Employee training
- Training material development
- Public speaking
- Student rapport
- Course Planning
- Instrumentation
- Planning and Coordination
Timeline
Life Customer Service Asst
State Farm
03.2023 - Current
Trainer
Concentrix
10.2019 - Current
Customer Service Representative
Teleperformance
07.2016 - 08.2017
Customer Service Representative Specialist
Optium RX
03.2015 - 04.2016
Trainer
Results Companies
07.2013 - 01.2015
Bachelor of Arts - Music Performance
Ottawa University
High School Diploma -
Normandy High School
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