Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Farmer

Beach Park,IL

Summary

Dynamic Lead Consultant and Customer Service Manager with a proven track record at FedEx Office, enhancing client relationships. Excelled in team leadership, driving business opportunities, and resolving complex issues, ensuring top-tier service. Mastered staff management and attention to detail, significantly contributing to operational excellence and customer loyalty.

Overview

17
17
years of professional experience

Work History

Lead Consultant

FedEx Office
09.2019 - Current
  • Providing top service to VP and top executive members of Abbott
  • Handles 30+ requests via, phone and email.
  • Drives business opportunities with consistent follow up and positive engagement.
  • Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
  • Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
  • Developed custom solutions based upon clients' strict requirements.

Customer Service Manager

Dollar General
01.2017 - 11.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised a team of 10 and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Researched and corrected customer concerns to promote company loyalty.

Sales Associate

Dollar Tree
06.2007 - 01.2017
  • Assisted customers by finding requested items.
  • Boosted stores revenues and improved retention rates
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

High School Diploma -

Zion Benton High School
Zion
06.2005

Skills

  • Project Analysis
  • Team Leadership & Development
  • Client Relationships
  • Issue Resolution
  • Staff Management
  • Attention to Detail

Timeline

Lead Consultant

FedEx Office
09.2019 - Current

Customer Service Manager

Dollar General
01.2017 - 11.2019

Sales Associate

Dollar Tree
06.2007 - 01.2017

High School Diploma -

Zion Benton High School

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Brittany Farmer