Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Brittany Feather

Poway

Summary

Compassionate and results-oriented professional with a background in alumni coordination and business development, transitioning into a Business Development Manager role within the surrogacy industry. Skilled in building trust-based client relationships, adapting to sensitive and emotionally nuanced environments, and driving growth through personalized support and strategic outreach. Passionate about helping families through meaningful connections, and experienced in fostering partnerships that align with both client needs and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Alumni Coordinator & Business Development Representative

Healthy Life Recovery Inc
06.2024 - Current
  • Coordinates and manages logistics for company events, including venue selection, vendor coordination, and budget management
  • Contributes to sustained revenue growth by building trust-based partnerships and delivering value-driven solutions.
  • Assists in the development of marketing materials such as brochures, flyers, and presentations
  • Acts as the primary point of contact for program alumni, helping them to receive treatment when necessary and help them transition into a life after treatment
  • Answers admissions calls, verifies insurance and coordinates the admission of potential clients. Refers potential clients to other treatment facility if necessary
  • Manages communications with empathy and discretion, ensuring confidentiality and professionalism at all times.
  • Fosters a supportive and confidential environment that encourages open communication.
  • Cultivates long-lasting relationships with alumni through regular communication via newsletters, social media, and personal outreach.
  • Conducts surveys and analyzed data to identify trends in alumni engagement, informing future programming decisions.

Medical Liaison

Healthy Life Recovery
06.2023 - 06.2024
  • Provided hands-on guidance to staff in navigating and utilizing KIPU for accurate medication tracking and compliance.
  • Facilitated onboarding and certification processes to ensure clinical staff met regulatory standards for RADT and SUDRC qualifications.
  • Conducted educational workshops to reinforce medication supervision standards and facilitate alignment with organizational and regulatory guidelines.
  • Acted as a liaison between clinical and operational leadership to support the proper use and administration of medications.
  • Collaborated with the Nurse Practitioner to monitor medication efficacy and verifying that clients received appropriate pharmacological care.
  • Coordinated with the pharmacy via phone and electronic medical records (EMR) to manage medication inventory and reinforce timely payments.

Assistant Manager

Rosemary Trattoria
09.2021 - 06.2023
  • Assisted in daily operations to ensure workflow efficiency
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Supervised and trained a team of 22 employees
  • Developed strategies for achieving sales targets and improving customer satisfaction
  • Oversaw all aspects of operations in the manager's absence

Education

- Pre-Pharmacy

Butler University
Indianapolis, IN
05.2010

Skills

  • Medication Management
  • Communication Skills
  • Budgeting
  • EMR systems
  • Client Relationship Management
  • Experienced Surrogate
  • Peer Mediation
  • Community Outreach
  • Team Building & Collaboration
  • Organizational skills
  • Team Motivation
  • HIPAA Compliance

Accomplishments

Improved web presence through strategic content updates and consistent information management, resulting in greater audience engagement.


Fostered a collaborative team culture by leading training sessions on communication and relationship management, improving cohesion across departments.


Promoted a trauma-informed and empowering work environment, increasing staff engagement and improving client outcomes.


Recovered over $40,000 in past due balances over six months by initiating strategic communication efforts and persistent follow-up with residents.

Certification

  • SUDRC | 2024-07 to 2025-07
  • Certified through CADTP | SUDRC Renewal #18513

Timeline

Alumni Coordinator & Business Development Representative

Healthy Life Recovery Inc
06.2024 - Current

Medical Liaison

Healthy Life Recovery
06.2023 - 06.2024

Assistant Manager

Rosemary Trattoria
09.2021 - 06.2023

- Pre-Pharmacy

Butler University

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Brittany Feather