Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Fedunok

Tarentum,PA

Summary

Organized and detail-oriented professional seeking an entry-level medical billing and coding position. Eager to apply proficient coding techniques to process patient information. Successful track record of handling complicated assignments and administrative/clerical requests. Offers a solid foundation in software applications and data entry. Proven ability to readily master new technology. Dedicated to maintaining strict patient confidentiality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Surgical Scheduling Coordinator

UPMC Passavant Hospital - McCandless
02.2022 - Current
  • Coordinated schedules for multiple departments to enhance operational efficiency.
  • Assisted in managing appointment systems and calendar updates for team members.
  • Supported the implementation of scheduling tools to streamline workflow processes.
  • Communicated with stakeholders to confirm appointments and resolve scheduling conflicts.
  • Organized meetings and events, ensuring all logistical details were addressed promptly.
  • Maintained accurate records of scheduled appointments and follow-up actions required.
  • Adapted quickly to changing priorities while maintaining attention to detail in scheduling tasks.
  • Collaborated with cross-functional teams to ensure alignment on project timelines and deliverables.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
  • Coordinated multi-line phone system, directing calls to appropriate departments promptly.
  • Maintained organized filing system for confidential documents, enhancing retrieval speed and accuracy.
  • Assisted in onboarding new employees by providing orientation materials and conducting facility tours.
  • Implemented improved inventory tracking for office supplies, reducing shortages and optimizing ordering process.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Implemented best practices for patient confidentiality in compliance with HIPAA regulations.

Insurance Authorization Specialist

Cosmetic Laser Centers
07.2012 - 02.2022
  • Processed insurance authorizations for patient services, ensuring compliance with regulatory requirements.
  • Collaborated with healthcare providers to gather necessary documentation for authorization requests.
  • Utilized electronic health record systems to track and manage authorization statuses efficiently.
  • Communicated directly with insurance companies to resolve discrepancies and expedite approvals.
  • Conducted audits of authorization requests to ensure accuracy and completeness of information submitted.
  • Implemented workflow improvements that reduced processing time for authorization requests significantly.
  • Maintained comprehensive records of authorizations, denials, and follow-ups to support departmental reporting efforts.
  • Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
  • Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
  • Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
  • Streamlined workflow processes for faster turnaround times, using data-driven approaches and continuous improvement techniques.
  • Developed strong working relationships with physicians'' offices resulting in a smoother flow of required documents when submitting requests.
  • Ensured compliance with industry regulations by staying up-to-date on policy changes and updates.
  • Ensured continuity of care for patients by tracking expiring authorizations and initiating renewals as needed.
  • Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.
  • Managed high-volume caseloads to meet strict submission deadlines, prioritizing tasks accordingly.
  • Reduced claim denials by diligently reviewing and correcting errors in authorization submissions.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Developed standard operating procedures for reception tasks, increasing consistency in service delivery.
  • Collaborated with management to streamline visitor registration process, enhancing overall guest experience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Collected payments and applied to patient accounts.

Education

No Degree - Medical Billing And Coding

U.S. Career Institute
Fort Collins, CO
02-2025

High School Diploma -

Pine-Richland High School
Gibsonia
06-2011

Skills

  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Time management skills
  • Teamwork and collaboration
  • Attention to detail
  • Critical thinking
  • Deadline oriented
  • Administrative duties
  • Patient registration
  • Applicant interviews
  • Insurance verification
  • Process improvement
  • Medical terminology
  • Electronic medical records systems
  • Intake documentation
  • Multitasking and organization
  • Microsoft office
  • Staff training
  • HIPAA compliance
  • Medical coding
  • Payment posting
  • CMS-1500 form completion
  • Claim submission
  • CPT coding
  • Anatomy and physiology
  • Medical billing procedures
  • EMR systems
  • ICD 9 coding
  • ICD-10 coding
  • HCPCS level II coding
  • Claims processing

Certification

  • CBCS - Certified Billing and Coding Specialist - Taking my exam August 2025.

Timeline

Surgical Scheduling Coordinator

UPMC Passavant Hospital - McCandless
02.2022 - Current

Insurance Authorization Specialist

Cosmetic Laser Centers
07.2012 - 02.2022

No Degree - Medical Billing And Coding

U.S. Career Institute

High School Diploma -

Pine-Richland High School

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