BRITTANY FELDER
Atlanta,Georgia
Summary
10+ years of experience in providing support in administration to both the healthcare and education industry, as well as 4+ years of applying foundational principles of healthcare management to organizations through daily tasks and projects. Skilled in client and people management, with a strong ability to communicate effectively. Open to expanding outside of healthcare and education, and dedicated to being an asset to any organization by demonstrating adaptability, enhancing processes, a willingness to learn and apply new skills, and modeling positivity in the workplace.
Overview
9
9
years of professional experience
Work History
Driver
Uber Rideshare
02.2022 - Current
- Pick-up/Drop-off passengers to/from designated locations.
Virtual Assistant (1099 Contract/part-time)
Trusty Oaks Virtual Assistant Services
09.2022 - 01.2023
- Administrative tasks for multiple clients
- Enhanced client satisfaction by efficiently managing and organizing schedules, and appointments.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
Admissions Counselor
Pivot Technology School (non-profit/start-up)
05.2021 - 06.2022
- Managed communication of all inquiries via chat/text and converted them to leads in CRM (HubSpot).
- Conducted phone interviews for prospective students to assess their interests, and provided strategic information about pursuing suitable courses.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Assisted Director of Admissions in onboarding new students.
- Collaborated with the State of TN to sponsor low-income students via the Supplemental Nutrition Asst Program "SNAP".
- Maintained academic workflows for all boot camps (i.e., attendance, progress reports, monthly surveys, curriculum review, class zoom recording review)
- Used data to monitor students' progress, conducted one-on-one meetings with at-risk students and provided appropriate support and resources to improve their academic performance.
- Assisted in developing marketing materials to effectively communicate the value of the course offerings.
- Liaised student and instructor issues
- Coordinated student engagement events
- Sourced and assigned tech mentors to each student
- Facilitated workshops on topics such as resume building and interview skills tailored towards helping prospective students better understand their potential tech career paths upon graduation.
Clinical Scheduling Coordinator (Remote)
Real Time Neuromonitoring Associates
10.2020 - 02.2022
- Assigned surgical cases to remote Neurophysiologists.
- Data Entry (entered procedures and modalities - 100+ cases per day).
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Verified physician privileges/approved modalities before assigning cases
- Communicated with client on various chat/text platforms to address real-time issues during surgical procedures.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes (based on privileges & modalities).
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Daily maintenance of scheduling SOP's to accommodate physician preferences/caveats for procedures, clients, and technicians.
- On-call to capture trauma cases (once per week & a weekend per mo + holidays).
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Escalated client and physician concerns to leadership.
Anesthesia Scheduling Coordinator (Hybrid)
PhyMed/Anesthesia Medical Group/TriStar Centennial Med Center
07.2019 - 10.2020
- Staffed facility with Anesthesiologists and Nurse Anesthetists.
- Coordinated anesthesia for external practitioners and surgical assisting groups
- Assigned a Board Runner for next day and built facility OR board with clinician and nurse assignments.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the facility.
- Attended daily staff meeting with hospital leadership to discuss next day case volume
- Communicated next day staffing shortages to Anesthesia Chief and Operations Office so as to develop quick solutions and remedy the shortage(s).
- Minimized disruptions to effective staffing during peak periods by proactively identifying potential bottlenecks in advance.
- Ensured traveling CRNA's had access to the HIS system.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Intercepted patient calls for Pre-Op assessment.
- Cross trained admin staff on Anesthesia Scheduling Coordinator duties.
Physician Scheduler, EM & HM
D&Y Staffing (Locum Tenens)
06.2018 - 07.2019
- Scheduled physicians at facilities in the Southeast region (GA, TN, SC, FL).
- Monitored phases for newly acquired facility contracts (“start-ups”), and credentialing timelines for staffing purposes.
- Addressed physician issues (i.e., client/facility complaints, privileges, time sheet discrepancies, scheduling conflicts).
- Signed contracts confirming shifts, pay rates, and duration of privileges upon assignment to facility.
- Scheduled EMR training/New Hire Orientation for physicians.
- Reviewed Tableau data to identify trends on physician utilization.
- Met quarterly sales/staffing goals.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
Legal Assistant, FL Timeshares
Manley, Deas, Kochalski, LLC
07.2017 - 06.2018
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing, organizing and notarizing essential documents (Affidavits, Summonses, Notice of Action)
- Thoroughly review deeds and death certificates for listed Informant(s).
- Submit property details to court clerk and local newspaper for publishing.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Interim Assistant Registrar (Temp Contract)
McGeorge School of Law
10.2016 - 05.2017
- Streamlined registration processes by implementing efficient online systems and reducing wait times.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Conduct degree audits for all students.
- Coordinate special exams to accommodate students with disabilities.
- Publish grades and schedule meetings for students on academic probation.
- Recruit and manage pool of law exam proctors.
Human Resources Representative (Temp Contract)
McGeorge School of Law
02.2015 - 08.2016
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Managed full-cycle recruitment and streamlined recruitment processes for faster candidate selection and onboarding.
- Improved company culture by organizing team-building events and promoting open communication channels.
- Established onboarding procedures, creating a welcoming experience for new hires that promoted long-term retention.
- Served as a liaison between employees and management, facilitating open dialogue to address common concerns effectively.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts accordingly.
- Answered employee inquiries regarding health benefits and 401k options.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Banner and OnBase.
Education
Master of Science - Healthcare Leadership-Strategic Leadership in Heal
University of Denver
Denver, CO08.2019
Bachelor of Science - General Psychology
Andrews University
Berrien Springs, MI05.2014
Skills
Soft Skills
- Adaptable
- Approachable
- Collaborator
- Effective Communicator
- Organized
- Positive mindset
- Reliable
- Resourceful
- Self-starter
- Service-oriented
Hard Skills
- Adobe DocuSign
- Asana
- Google Workspace
- HubSpot
- Jabber/Nuvasive/Slack/USMON
- MediTech
- Microsoft 365
- Qgenda
- Tableau
Timeline
Virtual Assistant (1099 Contract/part-time)
Trusty Oaks Virtual Assistant Services
09.2022 - 01.2023
Driver
Uber Rideshare
02.2022 - Current
Admissions Counselor
Pivot Technology School (non-profit/start-up)
05.2021 - 06.2022
Clinical Scheduling Coordinator (Remote)
Real Time Neuromonitoring Associates
10.2020 - 02.2022
Anesthesia Scheduling Coordinator (Hybrid)
PhyMed/Anesthesia Medical Group/TriStar Centennial Med Center
07.2019 - 10.2020
Physician Scheduler, EM & HM
D&Y Staffing (Locum Tenens)
06.2018 - 07.2019
Legal Assistant, FL Timeshares
Manley, Deas, Kochalski, LLC
07.2017 - 06.2018
Interim Assistant Registrar (Temp Contract)
McGeorge School of Law
10.2016 - 05.2017
Human Resources Representative (Temp Contract)
McGeorge School of Law
02.2015 - 08.2016
Master of Science - Healthcare Leadership-Strategic Leadership in Heal
University of Denver
Bachelor of Science - General Psychology
Andrews University
Similar Profiles
SAVANNAH JULIA MAE KETCHUMSAVANNAH JULIA MAE KETCHUM
Independent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft RideshareIndependent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft Rideshare
Lawrence ArchieLawrence Archie
Driver at Uber RideshareDriver at Uber Rideshare
Toyosi AdeniranToyosi Adeniran
Uber Partner at Uber RideshareUber Partner at Uber Rideshare
Austin SuttonAustin Sutton
Uber Driver at Uber RideshareUber Driver at Uber Rideshare
Russell GardnerRussell Gardner
Bagroom Attendant at Peachtree Golf ClubBagroom Attendant at Peachtree Golf Club