Brittany Ferguson
Chicago,IL
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
UR Coordinator
Hartgrove Behavioral Health System
05.2024 - Current
- Monitoring patient admissions, continued stays, and discharges to ensure they align with insurance coverage and treatment plans
- Communicating with insurance providers to obtain authorizations and provide clinical updates
- Collaborating with the clinical team to document and review patient progress, ensuring care meets medical necessity criteria
QMHP Clinical Supervisor
Central Plaza Residential Home
05.2021 - 06.2024
- Conducted regular performance evaluations and provided feedback to MHP staff.
- Oversaw development and execution of individualized patient care plans
- Coordinated care with healthcare providers, insurance companies, and community resources
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
Home Health Aide/CNA
Illinois Department of Human Services
04.2022 - 05.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Residential Support Specialist/ Case Manager
DuPage County Health Department
10.2019 - 05.2021
- Work with individuals who have mental health disability
- Deal with consumers in a nurturing and therapeutic way
- Assess consumers and work with assessed issues as care planned
- Provide assistance with clients with Medicaid/Medicare, assist clients with self entitlements benefits and a representative for clients payee
- Complete clients IM-CANS in a timely order
- Develop treatment plans
- Lead groups and hold one-on-one sessions
- Crisis management and intervention
Patient Care Technician/CNA
Rush Oak Park Hospital
03.2018 - 05.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed EKGs and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Mental Health Professional
Pilsen Wellness Center
04.2019 - 12.2019
- Work with individuals who have mental health disability
- Deal with consumers in a nurturing and therapeutic way
- Assess consumers and work with assessed issues as care planned
- Must be able to recognize when a consumer is not at baseline
- Develop treatment plans
- Lead groups and hold one-on-one sessions
- Crisis management and intervention
Certified Nursing Assistant- Part-time
Generations of Columbus Park
03.2018 - 04.2019
- Provided direct care and supervision to clients during daily activities including; shopping, budgeting, safety awareness, community access, positive relationship building, physical fitness, positive recreation, conflict resolution, anger management and coping skills
- Addressed basic care needs of clients including but not limited to the following: medical, nutritional, hygienic, activities of daily living (ADL's), social, recreational, personal management, transportation, meal preparations and personal hygiene
- Assisted with basic household needs including but not limited to the following: custodial, maintenance, schedules and routines, record keeping, documentation
- Participated in the design and implementation of client's programs, collection and analysis of ongoing data, and other assigned documentation pertaining to clients program
- Provided supervision and redirection
PRSC/ Social Service
Generations at Columbus Park
05.2017 - 04.2019
- Managed a large caseload of culturally diverse clients, of all ages, who have an array of physical and/or mental disabilities, providing services and advocacy
- Experienced rehabilitation counselor with excellent client and case management skills
- Action-oriented with strong ability to communicate effectively with multidisciplinary agencies, doctors, and other professionals
- Coordinate care plans specific to each resident which includes communicating with other health professionals to create best treatment plan
- Document and monitor resident behaviors, visits, and activities
- Counseled, planned, arranged and coordinated group meetings and activities for residents
DSP/ Behavioral Support Specialist
Misericordia Heart of Mercy
08.2016 - 05.2017
- Evaluating a patient's needs and mental state through observation, interviews, and psychological tests
- Developing individualized behavior support plans based on their assessment
- Providing direct behavioral intervention and follow-up services
- Facilitating problem-solving between patients, families, and other professionals
- Communicating with patients, parents, and teachers
- Collecting and analyzing behavioral data, writing patient reports, and documenting behaviors
Life Skills Therapist/ Behavioral Support/Supervisor
Neurorestorative Rehabilitation
09.2013 - 05.2016
- Supervised a team of 10 employees, managed the scheduling, operations and programming for the team
- Assisted with and document clients' activities of daily living (ADL), fitness, and treatment activities
- Completed and documented client treatment plans
- Assisted clients with their medication schedule, medical appointments, and medical treatments
- Provided assistance in transitional planning for participants and collaborated with therapeutic team to ensure coordination of care
- Helped identify participants individual needs to plan for transitional services in life skills areas such as, but not limited to; vocational development, post-secondary education, financial management, nutrition, recreation, socialization, identity exploration, and healthy relationships
- Observed and identified clients' behaviors
Education
Associate of Science - Practical Nursing
Illinois College of Nursing
Palos Hills, IL09-2025
Master's - Executive Rehabilitation Administration & Counseling Services
Southern Illinois University
Carbondale, IL05.2020
BS - Merchandising/Marketing
Southern Illinois University
Carbondale, IL12.2015
Skills
- CPR certification
- Vital signs monitoring
- Basic life support
- Patient observation
- ADL support
- Infection control standards
Certification
- Certified Nursing Assistant (CNA), 04/01/18
- Basic Life Support (BLS), 12/01/17 to 12/01/18
- CPR
- IM-CANS, 06/01/19 to 06/01/20
- First Aid Certification
- QIDP Certification
Affiliations
- Zeta Phi Beta Sorority Inc.
Timeline
UR Coordinator
Hartgrove Behavioral Health System
05.2024 - Current
Home Health Aide/CNA
Illinois Department of Human Services
04.2022 - 05.2024
QMHP Clinical Supervisor
Central Plaza Residential Home
05.2021 - 06.2024
Residential Support Specialist/ Case Manager
DuPage County Health Department
10.2019 - 05.2021
Mental Health Professional
Pilsen Wellness Center
04.2019 - 12.2019
Patient Care Technician/CNA
Rush Oak Park Hospital
03.2018 - 05.2020
Certified Nursing Assistant- Part-time
Generations of Columbus Park
03.2018 - 04.2019
PRSC/ Social Service
Generations at Columbus Park
05.2017 - 04.2019
DSP/ Behavioral Support Specialist
Misericordia Heart of Mercy
08.2016 - 05.2017
Life Skills Therapist/ Behavioral Support/Supervisor
Neurorestorative Rehabilitation
09.2013 - 05.2016
Master's - Executive Rehabilitation Administration & Counseling Services
Southern Illinois University
BS - Merchandising/Marketing
Southern Illinois University
- Certified Nursing Assistant (CNA), 04/01/18
- Basic Life Support (BLS), 12/01/17 to 12/01/18
- CPR
- IM-CANS, 06/01/19 to 06/01/20
- First Aid Certification
- QIDP Certification
Associate of Science - Practical Nursing
Illinois College of Nursing
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