Brittany Ferguson
El Paso
Summary
Dynamic executive skilled in developing high-performance teams with a focus on achieving measurable results. Proven ability to thrive in fast-paced environments and rapidly assimilate new information. Knowledgeable about transportation industry dynamics and basic navigation of transportation management systems. Seeking opportunities for long-term career growth.
Overview
5
5
years of professional experience
Work History
Licensed Nail Technician
Self Employed
El Paso
06.2024 - Current
- Managed appointment scheduling and customer inquiries efficiently.
- Developed strong client relationships through effective communication.
- Maintained cleanliness and organization of workstations and tools.
- Ensured customer satisfaction by providing exceptional service and quality results.
- Completed daily customer appointments and updated master schedule.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Utilized high-quality products for manicures and pedicures.
- Educated clients on nail care and maintenance techniques.
Senior Sales Associate
Dollar General
El Paso
03.2022 - 09.2023
- Assisted customers in selecting apparel and accessories for optimal fashion choices.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Operated point-of-sale system for processing transactions and managing inventory.
- Engaged customers with friendly service to foster a welcoming shopping environment.
- Handled customer inquiries and resolved issues to ensure satisfaction during visits.
- Trained new associates on sales techniques and store policies for effective onboarding.
- Participated in visual merchandising to highlight seasonal promotions and products.
Bay Host
Top Golf
El Paso
12.2021 - 04.2022
- Assisted in setting up and maintaining bay areas for guest use.
- Collaborated with team members to provide excellent customer service.
- Communicated effectively with guests regarding wait times and services offered.
- Handled guest inquiries and resolved minor issues promptly.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Processed payments accurately using cash registers or point-of-sale systems.
Senior Sales Associate
Hollister
El Paso
05.2021 - 10.2021
- Assisted customers in selecting apparel and accessories for optimal fashion choices.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Operated point-of-sale system for processing transactions and managing inventory.
- Engaged customers with friendly service to foster a welcoming shopping environment.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
Retail Sales Associate
Hollister
El Paso
03.2021 - 05.2021
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays for optimal customer engagement.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Restocked inventory to ensure product availability on the sales floor.
- Handled customer returns and exchanges following store policies.
Education
Licensing - Manicurist
Milan Cosmetology
El Paso, TX06-2024
High School Diploma -
Address High School
El Paso, TX06-2023
Skills
- Client consultation
- Product knowledge
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Time efficiency
- Appointment management
- Customer service
- Type 55 WPM
- Navigation skills in Microsoft Excel
Timeline
Licensed Nail Technician
Self Employed
06.2024 - Current
Senior Sales Associate
Dollar General
03.2022 - 09.2023
Bay Host
Top Golf
12.2021 - 04.2022
Senior Sales Associate
Hollister
05.2021 - 10.2021
Retail Sales Associate
Hollister
03.2021 - 05.2021
Licensing - Manicurist
Milan Cosmetology
High School Diploma -
Address High School