Brittany Ferrante

• Regional Account Leadership: Owned Regional Accounts: Served as the primary liaison between internal teams, stakeholders while directing end-to-end execution for high-value regional projects across two sister companies in the Northeast U.S., including city and state infrastructure initiatives and community events, ensuring on-time, on-budget delivery.

• Record-Breaking Regional Performance: Delivered the highest job volume in regional history, setting company records by exceeding performance targets and driving operational efficiency across field teams, vendors, and partners.

• Project Governance & Strategic Oversight: Managed full project lifecycle including scope definition, scheduling, budgeting, risk management, and executive-level reporting, enabling informed leadership decision-making.

• Cross-Functional Leadership: Directed communication and resource coordination across operations, field teams, vendors, and leadership, streamlining workflows and ensuring consistent delivery of project milestones and contractual obligations.

• Vendor & Contract Management: Oversaw vendor performance, negotiated contracts, and enforced accountability to maintain service quality, compliance, and timeline adherence, reducing operational risks and increasing client satisfaction.

• Revenue Growth & Client Retention: Designed and implemented personalized client programs and engagement strategies that boosted retention, referrals, and monthly revenue, consistently exceeding performance KPIs.

• Marketing & Brand Development: Developed and executed marketing campaigns, social media strategies, and promotional events to attract new clients, expand brand presence, and drive business growth.

• Team Leadership & Scaling Operations: Mentored and managed a team of personal trainers, optimizing client assignments, schedules, and workflows to enhance productivity, service quality, and operational efficiency.

• Strategic Business Partnerships: Collaborated with ownership to align training programs and marketing initiatives with overall business objectives, directly contributing to membership growth and profitability.

• Full-Cycle Account Management: Owned client engagement from initial consultation to project completion, acting as the primary point of contact and driving long-term account success.

• Record-Setting Sales & Revenue Growth: Contributed to one of the company's highest-performing periods by generating referrals, optimizing deals, and executing upsell strategies that increased revenue and profitability.

• Cross-Functional Project Leadership: Coordinated sales, engineering, permitting, finance, and installation teams to ensure timely and compliant project delivery.

• Strategic Account Development: Implemented account growth plans that consistently exceeded revenue targets while maximizing lead conversion and lifetime customer value.

• Market Intelligence & Competitive Strategy: Monitored regulatory updates, market trends, and competitor activity to proactively adapt strategies, protect market share, and drive revenue growth.

• Relationship Management: Cultivated durable relationships with homeowners, financial institutions, and leasing partners, increasing repeat business, referral volume, and account longevity.

• Revenue Ownership & Sales Performance: Exceeded daily, monthly, and year-over-year revenue targets for consumer and business accounts through outbound, consultative, and solution-based sales strategies.

• Commercial Account Management: Managed a portfolio of business accounts, driving retention, renewals, and expansion opportunities within a recurring-revenue model.

• Operational Leadership: Oversaw inventory, resource allocation, and multi-location support to optimize operational efficiency and ensure seamless sales execution.

• Multi-Location Support & Leadership: Selected for traveling support role to stabilize underperforming stores, address staffing challenges, and implement performance improvements across multiple locations.

• Training & Development: Led onboarding and training programs for new hires, teaching sales methodology, customer engagement, outbound prospecting, leadership fundamentals, and community outreach.