Brittany Fields
North Fort Myers,FL
Overview
5
5
years of professional experience
Work History
Insurance Service Specialist
Lee Health
11.2021 - 12.2022
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Assessed customer needs and recommended suitable insurance policies.k
- Assessed customer needs and recommended suitable insurance policies.
- Advised customers on required information for claim submissions to progress applications.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Coordinated with contracting department to resolve payer issues.
- Communicated verification and authorization status updates with different departments to facilitate decision-making for patient admissions and insurance coverage.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Cocktail Waitress
Downtown Social House
03.2021 - 11.2021
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Teacher's Assistant
Saint Michaels Catholic Church
08.2020 - 03.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Documented student progress and communicated with parents to keep informed.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Server
Scoops On First Ice Cream Shop
03.2018 - 08.2020
- Greeting customers
- Serving customers
- Answering phone calls
- Answering customer questions/accommodating customers to satisfaction
- Taking inventory
- Assist delivery
- Handle cash
- Handle money drop at the end of the shift
- Clean
- Stock inventory
Education
High school diploma -
High school diploma or GED - General Studies
North Fort Myers High School
North Fort Myers, FLSkills
- Busser
- Cash Handling
- Food Service
- Restaurant Experience
- Serving Experience
- POS
- Upselling
- Customer Service
- Computer Skills
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Spreadsheets
- Data Entry
- Front Desk
- Inventory Control
- Leadership Experience
- Organizational Skills
- Time Management
- Word Processing
- Kitchen Experience
- Food Preparation
- Cleaning Experience
- Host/Hostess
- Microsoft Powerpoint
- Food Safety
- Food Handling
- Cashiering
- Assessments
- Customer Focus & Orientation — Highly Proficient
- September 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Medical Receptionist Skills — Highly Proficient
- Managing physician schedules and maintaining accurate patient records
- Customer Service — Highly Proficient
- Identifying and resolving common customer issues
- Food Service: Customer Situations — Highly Proficient
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Customer Needs Assessments
- Service Accounts
- Financial Services
- Service Management
- Outstanding Clerical Abilities
- Client Relationships
- Data Integrity
- Customer Account Management
- Conflict Resolution Techniques
- Productivity Standards
- Insurance Calculation
- Electronic Patient Medical Record
- Prior Authorization Processing
- Customer Service Process Improvement
- Customer Satisfaction
- Professional Development
- Policy Renewals
- Strong Telephone Etiquette
- Critical Thinking
- Customer Relationship Management
- Insurance Coverage Limits
- Production Goals
- Recordkeeping Organization
- Employee Evaluation
- Office Cleaning
- Customer Service and Assistance
- Customer Inquiries
- Insurance Terminology
- Customer Interaction
- Form Preparation
- Providing Feedback
- Account Changes
- Reading Comprehension
- Financial Transactions
- Knowledge Base
- Team Support
Timeline
Insurance Service Specialist
Lee Health
11.2021 - 12.2022
Cocktail Waitress
Downtown Social House
03.2021 - 11.2021
Teacher's Assistant
Saint Michaels Catholic Church
08.2020 - 03.2021
Server
Scoops On First Ice Cream Shop
03.2018 - 08.2020
High school diploma -
High school diploma or GED - General Studies
North Fort Myers High School
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