Brittany M. Finkeldey
Old Saybrook,CT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Business Office Manager & Bookkeeper
Finkeldey Septic
12.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Quickbooks Online.
- Inspected account books and recorded transactions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Office Manager
Gulfstream Restoration
07.2018 - 08.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Sterilization Technician
Dr. Michael Rowe Orthodontics
11.2013 - 04.2018
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.
- Assisted in inventory management, ensuring adequate supplies of disposable items and ordering new instruments when necessary.
- Played a pivotal role in passing dental office inspections by maintaining stringent sterilization standards and upholding regulatory requirements.
- Increased productivity through effective coordination with dentists, hygienists, and other team members in scheduling instrument sterilizations.
- Contributed to staff training programs on proper sterilization techniques, fostering a culture of safety within the workplace.
- Participated in continuing education courses to stay up-to-date on advancements in dental sterilization technology and practices.
- Promoted a safe work environment for colleagues by consistently adhering to personal protective equipment guidelines and advocating for their proper use.
- Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
Education
Bachelors in Arts -
St. Petersburg College
06.2020
Diploma -
Northeast High School
06.2008
Skills
- Quickbooks Online
- Google Documents
- Microsoft Word
- Basic Excel Knowledge
- Power Point
- Office Administration
- Payroll
- Office Management
- Communication
- Leadership
- Interpersonal Skills
- Accounts Payable
- Accounts Receivable
- Financial Reports
- Deadline Management
- Employee Onboarding
- Credit and collections
- Relationship Building
- Records Management
- Administrative Support
- Expense Reporting
- Document Management
- Documentation and control
- Business operations management
- Customer Relations
- Staff Management
- Work flow planning
- Cost Control
- Conflict Management
- Data review
- Creative Thinking
Timeline
Business Office Manager & Bookkeeper
Finkeldey Septic
12.2020 - Current
Office Manager
Gulfstream Restoration
07.2018 - 08.2020
Sterilization Technician
Dr. Michael Rowe Orthodontics
11.2013 - 04.2018
Bachelors in Arts -
St. Petersburg College
Diploma -
Northeast High School
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