Brittany Flennery
Huntsville,AL
Summary
Quality-driven and dedicated professional with demonstrated strengths in customer service, account management, and administrative duties. Good database administration and customer relation abilities. Possesses superior skills in handling high-volume workloads. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Counseling Student Intern
Luminous Counseling
Huntsville, AL
08.2022 - 06.2023
- Maintained accurate records of client interactions, assessments, and treatment plans confidentially.
- Performed intake and continued therapy sessions for clientele using appropriate theoretical approaches.
- Provided crisis intervention services when needed by assessing risk factors, developing safety plans, or making referrals to appropriate resources.
Administrative Assistant/Customer Service Representative
Wilkinson Insurance Services
Huntsville, AL
05.2014 - 11.2022
- Data entry of new audit requests and revisions of existing requests into digital systems to maintain data quality and accuracy.
- Managed 100+ incoming/outgoing correspondences (email, mail, fax, calls) daily.
- Trained 5+ office staff in the use of different equipment and software programs.
- Managed 10+ customer accounts with varying requirements, complexity, and expectations
- Worked collaboratively with 50+ field staff and managers to ensure accurate and timely workflow with minimal delays and errors
- Helped field staff with day-to-day work such as tracking schedules, making follow-up calls/emails, and monitoring deadlines.
- Assisted customers and clients with account issues and questions, and escalated as needed.
- Provided status updates on audit files on a weekly and/or monthly basis to our valued customer base.
- Kept detailed and thorough written records of all interactions, and updated databases and spreadsheets regularly to track progress.
- Handled sensitive tax and insurance documents with discretion while maintaining confidentiality protocols.
- Proofread documents for grammar, spelling, and formatting errors before distribution.
- Developed and maintained professional relationships with customers through consistent communication and collaboration.
Education
Master of Science - Clinical Mental Health Counseling
University of West Alabama
Livingston, AL06-2023
Bachelor of Science - Human Environmental Sciences
The University of Alabama
Tuscaloosa, AL12-2013
Skills
- Microsoft Office
- Report Preparation
- Account Management
- Customer Relations
- Written and Verbal Communication
- Administrative/Technical Support
- Data Entry and Record-Keeping
- Postal and Copy Equipment
- Document Processing
- Conflict Mediation
Timeline
Counseling Student Intern
Luminous Counseling
08.2022 - 06.2023
Administrative Assistant/Customer Service Representative
Wilkinson Insurance Services
05.2014 - 11.2022
Master of Science - Clinical Mental Health Counseling
University of West Alabama
Bachelor of Science - Human Environmental Sciences
The University of Alabama
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