Brittany Flewellen
+
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Talent and Learning Director
HMG Healthcare Services
Arlington, TX
09.2022 - Current
- Plan and execute community outreach/marketing events related to the interest of the facility.
- Marketed the facility to the community, planned and coordinated special events, maintained the budget.
- Created and implemented monthly activities and special events to enhance physical, mental and spiritual well being of the residents and staff.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
Full Cycle Recruiter (TEMP)
Eleven
Irving, TX
09.2021 - 08.2022
- Source, screen and present qualified candidates in a fast-paced environment
- Developed an effective pipeline of key talent from competitors and industry leaders through the processes of pre-screening, qualifying, and sourcing
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Recruiter - Job Developer
Equus Workforce
Dallas, TX
09.2019 - 07.2021
- Supported social service clients in job searching and placements
- Developed and updated job descriptions and job specifications to align with market candidate availability trends
- Recruited employers to hire qualified job seekers who graduated from the Workforce TANF program
- Planned and marketed and implemented career programs that connected employers to job seekers
- Conducted weekly orientations of new hires
- Coached and prepared candidates for interviews and entry into the workforce
- Evaluated individual background skills and interest and matched to potential job openings and training programs
- Established and maintained working relationships with employers, industry organizations, and public agencies
Sr. Business Sales Executive
FedEx Services
Irving, TX
10.2017 - 09.2019
- Sales
- Maintained regular contact with designated accounts, per established KPI’s (800-1000 accounts)
- Scheduled and conducted virtual meetings to review accounts and close new customers
- Build and maintain a pipeline of business at established standards
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Auto Claims Adjuster
State Farm
Richardson, TX
08.2016 - 10.2017
- Provide Remarkable customer service.
- Responsibilities included high volume policy interaction, making liability decisions on claims, advising clients on coverage including investigating claims
- Exceeded daily expectations for task productivity rating including call handling time average, wrap time in documenting the call, and completing tasks with high level of interaction with insureds and claimants regarding all aspects of the claim
- Documented all findings in concise reports.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Examined photographs and any other documents relating to claims.
Transitional Housing Manager
Grace
Grapevine, TX
01.2014 - 08.2016
- Development of individual care plans and self-management goals, participate in multiple housing related projects, resource development and management.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Implemented strategies to increase public awareness of social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
Regional Director
Benchmark Family Services
Houston, TX
01.2013 - 01.2014
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Provided leadership, guidance and support to staff members.
Case Manager/Family Case Manager Supervisor
Benchmark Family Services
Dallas, TX
09.2012 - 01.2013
- Advocated for social and community service programs to increase awareness and funding.
- Created and updated systems of organization for case service plans and court reports.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Established parental eligibility through frequent meetings and reviewing information.
Education
Bachelor of Science - Rehabilitation Studies
University of North Texas
Denton 01.2011 - 05.2012
Masters - Management and Leadership
Western Governors University | Utah
07.2023 - Current
Timeline
Masters - Management and Leadership
Western Governors University | Utah
07.2023 - Current
Talent and Learning Director
HMG Healthcare Services
09.2022 - Current
Full Cycle Recruiter (TEMP)
Eleven
09.2021 - 08.2022
Recruiter - Job Developer
Equus Workforce
09.2019 - 07.2021
Sr. Business Sales Executive
FedEx Services
10.2017 - 09.2019
Auto Claims Adjuster
State Farm
08.2016 - 10.2017
Transitional Housing Manager
Grace
01.2014 - 08.2016
Regional Director
Benchmark Family Services
01.2013 - 01.2014
Case Manager/Family Case Manager Supervisor
Benchmark Family Services
09.2012 - 01.2013
Bachelor of Science - Rehabilitation Studies
University of North Texas
01.2011 - 05.2012
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