Brittany Flores

• Opening Initial cases for students to receive Special Education
• Prepared and edited documents to produce precise, accurate and professional communication to send to parents and/or team members
• Approving services for provider to bill
• Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
• Managed daily office tasks such as answering phones, faxing documents etc.
• Supported staff members on special assignments and projects.
• Input data into spreadsheets and databases using Microsoft Excel

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Educated employees on register use, merchandising, and customer service.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

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• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Displaying fashion items on mannequins and clothing racks
• Receive shipments, stock in the stockroom, and maintain stock inventory
• Open and closing registers promptly