Summary
Work History
Education
Skills
Timeline
Generic
Brittany Fonseca

Brittany Fonseca

Staten Island,NY

Summary

Dynamic professional with a proven track record at United States Postal Service, enhancing customer satisfaction and streamlining operations. Excelled in geographical awareness and effective communication, ensuring top-notch service delivery. Demonstrated strong work ethic and professional relationships, significantly contributing to team success. Skilled in Microsoft Windows and adept at fostering positive customer interactions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

City Carrier Assistant

United Statetes Postal
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.

Group Teacher

YMCA / PS 18
  • Collaborated with colleagues to design interdisciplinary lessons, broadening students'' perspectives on course topics.
  • Promoted a safe and inclusive classroom environment where all students felt valued, respected, and supported in their learning journey.
  • Contributed to a positive school culture by participating in extracurricular activities and supporting school-wide initiatives.
  • Implemented differentiated teaching strategies to accommodate diverse learning styles and needs within the classroom.

Branch Manager

1-2-3 Cash
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Customer Service Representative

Norther Eastern Title Loan
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Delaware Technical Community College
Dover, DE
02.2011

Skills

  • Issue Reporting
  • Vehicle maintenance knowledge
  • Geographical awareness
  • End-Of-Run Report (EOR)
  • Microsoft Windows
  • Relationships and rapport
  • Strong Work Ethic
  • Professional relationships
  • Effective Communication
  • Reliability and punctuality
  • Professional Appearance

Timeline

City Carrier Assistant

United Statetes Postal

Group Teacher

YMCA / PS 18

Branch Manager

1-2-3 Cash

Customer Service Representative

Norther Eastern Title Loan

GED -

Delaware Technical Community College

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Brittany Fonseca