Brittany Ford
Claims Service Specialist
Lewisville,TX
Summary
Experienced Auto Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 5 years of experience and willingness to take on any challenge.
Overview
9
9
years of professional experience
Work History
Auto Claims Dispatcher
Allstate Insurance Co
Irving, Texas
04.2020 - Current
- Generated, posted and attached information to claim files.
- Reviewed outstanding requests and redirected workloads to complete claims on time.
- Acted as Tech Review subject matter expert, answering internal and external questions and inquiries.
- Closely monitored dispatch board to triage and prioritize over 100 daily claims
- Completed daily logs for management review.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Opened and properly distributed incoming emails to promote quicker response to client inquiries.
Claims Service Specialist
Allstate Insurance Co
Irving, Texas
11.2019 - 04.2020
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Proposed settlements for uncomplicated issues to resolve claims.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of process and creating welcoming, positive experiences.
Customer Technical Support Analyst
Allstate Insurance Co
Irving, Texas
03.2017 - 11.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Assistant General Manager
Smashburger
The Colony, TX
10.2016 - 03.2017
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Assistant General Manager
Massage Envy
Aurora, CO
09.2013 - 08.2016
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Overland High School
Aurora, CO06.2013
Skills
- Customer Experience
- Inbound/Outbound Calls
- Analyzing Claims
- Constructive Feedback
- Human Relations Skills
- Microsoft Word
Timeline
Auto Claims Dispatcher
Allstate Insurance Co
04.2020 - Current
Claims Service Specialist
Allstate Insurance Co
11.2019 - 04.2020
Customer Technical Support Analyst
Allstate Insurance Co
03.2017 - 11.2019
Assistant General Manager
Smashburger
10.2016 - 03.2017
Assistant General Manager
Massage Envy
09.2013 - 08.2016
High School Diploma -
Overland High School
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