Brittany Foster
Baltimore,MD
Summary
Enthusiastic Senior Client Analyst polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Client System Analyst
Greater Baltimore Medical Center, GBMC
03.2021 - Current
- Investigate system issues and implemented resolutions to reduce downtime.
- Assist with IT activities and hardware deployments
- Develop detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Collaborate with upper management to plan and design new processes.
- Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
- Use data gathering techniques to determine customer's business requirements
IT Senior Field Support Technician
Maryland State Judiciary
07.2017 - 03.2021
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Led team meetings to discuss common challenges faced in field, developing practical solutions that benefited all technicians involved.
- Elevated customer confidence by providing remote support when onsite assistance was unavailable.
- Provided expert training to clients on new technology installations, resulting in an smooth transition process.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
LAN Administrator
The Johns Hopkins Hospital
08.2008 - 07.2017
- Mentored junior staff members in best practices for LAN administration, fostering a culture of continuous learning within the IT department.
- Reduced downtime by promptly troubleshooting and resolving LAN issues.
- Supported end-users daily by providing timely technical assistance both onsite and remotely.
- Analyzed user requirements, translating needs into actionable plans for system improvements or enhancements.
- Served as a key liaison between IT and other departments, ensuring clear communication and fostering collaborative problem-solving efforts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Science - Data Management Technology
Towson University
Baltimore, MD12.2016
Bachelor of Science - Management Information Systems
Stevenson University
Stevenson, MD12.2012
Skills
- Problem-Solving
- Time Management
- Computer Skills
- Critical Thinking
- Organization and Time Management
- Data Analysis
- Database Programming and SQL
- Microsoft Excel
- Software development life cycle
- Requirements Analysis
Certification
- CAPM - Certified Associate in Project Management
Timeline
Sr. Client System Analyst
Greater Baltimore Medical Center, GBMC
03.2021 - Current
IT Senior Field Support Technician
Maryland State Judiciary
07.2017 - 03.2021
LAN Administrator
The Johns Hopkins Hospital
08.2008 - 07.2017
Master of Science - Data Management Technology
Towson University
Bachelor of Science - Management Information Systems
Stevenson University
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