Brittany Fox
Santa Ana,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Auditor
Unemployment Insurance
09.2021 - 12.2023
- Reviewing claims with outstanding issues
- Determined eligibility
- Utilizing/ navigating state systems such as: Otech, cubs, info image, share point and outlook.
- Generating powerpoint trainings to help the team retain information updated by the state.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Office Clerk
Compton Unified School District
06.2016 - 08.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Order, store and issue supplies.
- Classified and posts information / keep records.
Healthcare Administrator
Beach Cities Ortho
01.2012 - 06.2016
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Handle patient payments at the time of service.
- Greet and process patients with a professional attitude and appearance.
Education
Associate of Science - Nursing Science
El Camino College
Torrance, CA06.2026
High School Diploma -
Dominguez High School
Compton, CA06.2011
Skills
Issue Resolution
Data Entry
Typing Speed
Healthcare compliance
Healthcare Law
Microsoft Office/Word/Excel/Outlook
Team Building
Strong Decision Making/ Problem Solving
Medical Terminology/ Anatomy & Physiology
Effective verbal and written communication
Patient Safety
Timeline
Auditor
Unemployment Insurance
09.2021 - 12.2023
Office Clerk
Compton Unified School District
06.2016 - 08.2021
Healthcare Administrator
Beach Cities Ortho
01.2012 - 06.2016
Associate of Science - Nursing Science
El Camino College
High School Diploma -
Dominguez High School
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