Brittany Fox
Bolivia,NC
Summary
Dynamic professional with a proven track record, excelling in accounts receivable analysis and strategic problem-solving. Demonstrated ability to enhance cash flow and reduce errors through effective collection strategies. Known for fostering collaborative teamwork and maintaining HIPAA compliance, driving operational efficiency and exceptional service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Receivable Team Lead
Virtual Business Office Associates
11.2021 - Current
- Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
- Identified opportunities for process improvements and successfully implemented them, resulting in reduced errors and increased efficiency.
- Assisted management in forecasting cash inflows by providing accurate analysis of accounts receivable data and trends on a regular basis.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Devised and implemented processes and procedures to streamline operations.
- Reduced outstanding balances for faster revenue generation by diligently monitoring aged accounts and promptly resolving disputes.
Owner
Maid In Wilmington LLC
03.2021 - Current
- Managed day-to-day business operations.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed scheduling conflicts proactively, resulting in minimal disruptions to both clients'' and employees'' schedules.
- Streamlined house cleaning processes for increased efficiency and time management.
- Ensured adherence to safety guidelines during all aspects of the cleaning process, reducing accidents and injuries among staff members.
Senior Pharmacy Technician
Walgreens
06.2013 - 03.2021
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Pharmacy Technician Certification - Pharmacy
Patrick Henry Community College
Martinsville, VA05-2014
High School Diploma -
Bassett High School
Bassett, VA05-2013
Skills
- Advanced Excel Proficiency
- Accounts Receivable Analysis
- Billing dispute resolution
- Accounts receivable expertise
- Collaborative Teamwork
- Strategic Problem-Solving
- Effective Time Management
- Detail-Oriented Mindset
- Epic software proficiency
- HIPAA compliance
Certification
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification
Timeline
Account Receivable Team Lead
Virtual Business Office Associates
11.2021 - Current
Owner
Maid In Wilmington LLC
03.2021 - Current
Senior Pharmacy Technician
Walgreens
06.2013 - 03.2021
Pharmacy Technician Certification - Pharmacy
Patrick Henry Community College
High School Diploma -
Bassett High School
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