Brittany Fox
Jarrell,TX
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Super 8 by Wyndham
Austin, TX
03.2022 - 12.2025
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Managed visitor logbook accurately by recording necessary details for security purposes
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Implemented digital check-in system resulting in improved efficiency by reducing wait times
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
- Coordinated with security personnel to ensure the safety of employees, visitors, and property
- Achieved a 95% customer satisfaction rating through attentive service and effective communication
Hostess
Anthem-Austin
Austin, TX
03.2022 - 07.2022
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed the seating chart efficiently to ensure optimal use of available tables
- Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
- Assisted in resolving guest complaints or concerns promptly and professionally
- Collaborated with management to develop strategies for improving guest experience and optimizing table turnover rate
- Implemented reservation system to enhance efficiency in managing reservations during peak hours
- Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
Sales Representative
Children's International
Austin, TX
11.2021 - 03.2022
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Managed a large portfolio of accounts, consistently meeting or exceeding monthly sales quotas
- Built rapport with customers through active listening and understanding their unique needs
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Maintained accurate records of all interactions with prospects and customers using CRM software
- Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
- Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
- Built strong relationships with key decision-makers within target accounts through regular communication and follow-up
Timeline
Front Desk Receptionist
Super 8 by Wyndham
03.2022 - 12.2025
Hostess
Anthem-Austin
03.2022 - 07.2022
Sales Representative
Children's International
11.2021 - 03.2022