BRITTANY FRAGER
Cheltenham,MD
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant
National Institutes of Health
Bethesda, MD
10.2022 - Current
- Composes routine correspondence on behalf of EAMB staff, including letters, memos, reports, emails, and other written correspondence as directed.
- Provides administrative support to the EAMB staff, including scheduling staff meetings, booking conference rooms for division meetings, and managing EAMB group calendars.
- Provides quality assurance for travel authorizations and travel vouchers
- Serves as timekeeper, managing ITAS, supporting timekeeping activities, and resolving problems (i.e., timecards, pay).
- Uses Microsoft Suite to create spreadsheets, correspondences and reports to present to working groups
- Supports on-boarding activities, as directed by the AO
- Arranges travel logistics for staff in serviced office and prepares applicable documentation (domestic or foreign).
- Prepares travel authorizations and/or travel vouchers in NBS systems to ensure that they are in accordance with Federal Travel Regulations and HHS/NIH policies for travelers in different Extramural and Intramural servicing areas.
- Greets visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Creates procurement orders (POTS) for various extramural servicing areas for supplies, travel registrations, trainings, etc.
- Uses AutoCad software to maintain floor plans for DEM II space during Hotel Spacing pilot.
- Prepares selected components of HR packages and awards for incentives documents including recruitment and retention incentives
- Organizes, collects, and compiles documentation for personnel information at the request of an Administrative Officer during onboarding of new hires or special volunteers to enter PII into NED and/or iTAS
Scheduling Coordinator/Manager
Trident Endo, LLC
Bowie, MD
06.2020 - 06.2022
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity
- Educated departmental personnel regarding updates and changes to job positions
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures
- Served as the organizational point of contact to the Veterans Affairs to ensure the accurate scheduling of any and all Veterans needing Endodontic Procedures
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Communicated with patients, ensuring that medical information was kept private
- Coordinated with IT for onboarding new employees and coordinated with other departments to ensure adequate phone coverage for training sessions
- Direct day-to-day administrative and operational functions for 10 Endodontic offices, providing guidance and leadership to over 5 employees
- Maintained a professional demeanor by remaining calm when dealing with unhappy or angry customers.
Certified Medical Assistant
Capital Women's Care
Clinton, MD
04.2016 - 06.2020
- Completed basic physical assessments of new and established patients to provide the best care
- Kept track of medical supply levels to ensure there was enough on hand, placing replenishment orders before they ran out
- Recorded vital signs and medical history for 20-25 patients each day
- Scheduled patient appointments over the phone and in person
- Generated reports to reflect the patients that needed to be seen for the annual exam
- Educated patients by providing medication and diet information, as well as clarifying doctors' orders and thoroughly answering questions
- Trained office staff on proper administrative procedures and how to use programs like NexGen ensuring that operations were consistent and efficient for maximum output
- Wrote business documents such as emails, letters to patients and training documents that were clear and professional
- Performs other clerical and administrative work in support of the office and office manager
- Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs
- Transferred and forwarded phone calls, visitors, and mail to the appropriate staff members.
Lead Receptionist
Prince George Register-Wills
Upper Marlboro, MD
12.2010 - 04.2012
- Managed a multi-line telephone system that handled over 30 calls per day on my own
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices
- Provided excellent and professional service to ensure guest satisfaction
- Kept the reception area clean and tidy to give visitors a positive first impression
- Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 2 professionals
- Kept records in Excel to keep track of client sign-ins daily to update the department director
- Provided customer service and resolved or escalated issues to management for resolution
- Oversaw preparing and mailing court orders for probate court.
Summer Student Intern
Federal Government
06.2001 - 08.2007
- Punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Oversaw ordering and maintaining all recreational equipment
- Assisted in the inventory and removal of IT equipment from the Department of Treasury buildings during the 2004 flood
- Performed a variety of functions and tasks in support of the organization to which was assigned based office need
- Tasks assigned involved problem identification, analysis, and proposed resolution
- Prepared briefing presentations and reported out on work assignments
- Answered 20 calls per day to help customers with their questions and concerns.
Education
Bachelor of Science in Counseling Psychology -
Capella University
Minneapolis, MN01.2025
Criminal Justice - Associate of Arts -
Prince George's Community College - Main Campus
Largo, MD01.2022
Skills
- Quality Assurance
- Data Entry
- Travel Coordination
- Report Writing
- Memo preparation
- Calendar Management
- Workflow Optimization
- Office Administration
- Clerical Support
- Meeting planning
- Data organization
- Typing 50 WPM
- Multitasking and prioritization
- Professional Communication
- Administrative Support
- Customer Relations
- Multi-Line Telephone Systems
- Internal Communications
- Data Management
Certification
Certified Medical Assistant
Accomplishments
NIDDK Executive Office (EO) Rising Star Award (2023)
Training
- NIH ITAS for New Timekeepers & AOs
- NIH Domestic Travel (Concur Government Edition)
- NIH Emotional Intelligence
- NIH Foreign Travel (Concur Government Edition)
- NIH EHCM System Training
- NIH LMS Local Learning Registrar
- NIH Introduction to Purchase Card
- NIH Enterprise Directory (NED) AO/AT Training
Timeline
Administrative Assistant
National Institutes of Health
10.2022 - Current
Scheduling Coordinator/Manager
Trident Endo, LLC
06.2020 - 06.2022
Certified Medical Assistant
Capital Women's Care
04.2016 - 06.2020
Lead Receptionist
Prince George Register-Wills
12.2010 - 04.2012
Summer Student Intern
Federal Government
06.2001 - 08.2007
Bachelor of Science in Counseling Psychology -
Capella University
Criminal Justice - Associate of Arts -
Prince George's Community College - Main Campus
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