Brittany Francois

Promptly answering and responding to potential new client leads so they can be scheduled for a new patient appointment with a provider.

Roles and Responsibilities:

• Weekly reporting of acquisition metrics including total leads and lead conversions
• Utilize marketing automation tools and CRM systems to manage leads, track campaign performance, and analyze results.
• Collaborate with cross-functional teams including marketing to align lead generation efforts with business objectives.
• Prepare reports on acquisition / lead performance and initiatives for management review.
• Responsible for managing new leads from initial contact through closure
• Responsible for strategizing and executing initiatives to attract and convert potential customers into active leads for our products and services.
• Other duties as assigned

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Verified prescription information prior to entry in pharmacy computer system.
• Established and maintained patient profiles, updating organizational database with current information.
• Streamlined pharmacy operations by maintaining a clean and organized work environment.
• Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
• Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
• Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed store personnel by delegating tasks and supervising daily operations.