Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Franklin

Lynchburg,VA

Summary

Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Well-qualified Beauty Advisor, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Sephora At Kohls
09.2023 - 03.2024
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize health risk of shared environment.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Maintained counter and display areas for cleanliness and organization.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Tier 2 Technical Support Representative

Continuum Global Solutions
11.2022 - 03.2023
  • Performed diagnostics, and information gathering to keep infrastructure operational.
  • Developed and implemented preventive maintenance procedures.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Diagnosed and troubleshooted hardware, software and network issues.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Developed proactive tools to assist customers and internal support organization.
  • Assisted less experienced team members to improve customer responses and work towards one-touch tickets
  • Dispatched field service technicians to correct issues requiring in-person technical assistance

Tier 1 Customer Support Agent

Continuum Global Solutions
02.2022 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to consumer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Coordinated timely responses to consumer inquiries and researched complex issues, resulting in 5 star ratings and 100% positive feedback.
  • Developed strong organizational and communication skills through coursework.
  • Learned and adapted quickly to new technology and software applications
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment
  • Promoted to Tier 2 Technical Support due to display of diligence in work environment.

Operator

Amazon Fulfillment Center
05.2020 - 07.2021
  • Handled packaging with precision to ensure 100% accuracy.
  • Managed propelled trucks to move, lift, stack, and tier warehouse materials.
  • Maintained organized work area by cleaning and removing hazards.
  • Met speed and precision goals.
  • Preformed quality assurance tasks to promote accuracy and minimize mistakes.


Education

GED -

Collierville High School
Collierville, TN
05.2017

Skills

  • Proficient use of Citrix, Work-hub, and Remedy software
  • Microsoft, Excel, Word and PowerPoint
  • Staff and Consumer Relationship Management
  • Staff Training & Development
  • Problem Solving Skills
  • Technical Support and Assistance
  • Upbeat and Positive Personality
  • Relationship Building
  • Products knowledge
  • Courteous with Strong Service Mindset
  • Attention to Detail

Timeline

Beauty Advisor

Sephora At Kohls
09.2023 - 03.2024

Tier 2 Technical Support Representative

Continuum Global Solutions
11.2022 - 03.2023

Tier 1 Customer Support Agent

Continuum Global Solutions
02.2022 - 11.2022

Operator

Amazon Fulfillment Center
05.2020 - 07.2021

GED -

Collierville High School

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Brittany Franklin