Brittany Frenchak
Henderson,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Liaison
John Hancock LTC Life Insurance
Remote
01.2022 - 03.2023
- Top ranking Bi- Weekly/ Monthly Email Collector.
- Engagement Champion to team of 12.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, handled challenging situations with ease.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Programs; Sales Force, CSC, ADP. LifePro
- Documented and detailed calls and complaints using call center programs.
- Developed and maintained courteous and effective working relationships.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed requests and educated customers regarding billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Excellent customer service scores and positive survey reports.
- Referred customers to online portal/ provided support in registering/ utilizing resource.
Catering
Corner Bakery Cafe
02.2019 - 06.2021
- Operated standard kitchen equipment with focus on safety and sanitation.
- Delivered catered food and supplies to facility for on-time set-up.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments.
Personal Caregiver
Right At Home Caregiving
10.2015 - 12.2018
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Monitored progress and documented patient health status changes to keep care team updated.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front Desk Receptionist
Lifeline Chiropractic Center
03.2015 - 10.2015
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed clerical duties and tasks for clinic administration.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dispatcher/Customer Care Representative
Kalka Heating And Air/ Benjamin Franklin Plumbing
07.2013 - 04.2014
- Assisted customers with questions and appointment scheduling.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Scheduling and dispatch of technicians for daily service calls.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
High School Diploma -
Edison High School
Huntington Beach, CA06.2011
Skills
- Upbeat and Positive Personality
- Excellent Customer Service/ Support
- Data Entry
- Team-Oriented and Cooperative
- Good Telephone Etiquette
- Payment Collection/ Research
- Call Center Operations
- Trained in Salesforce
Timeline
Customer Service Liaison
John Hancock LTC Life Insurance
01.2022 - 03.2023
Catering
Corner Bakery Cafe
02.2019 - 06.2021
Personal Caregiver
Right At Home Caregiving
10.2015 - 12.2018
Front Desk Receptionist
Lifeline Chiropractic Center
03.2015 - 10.2015
Dispatcher/Customer Care Representative
Kalka Heating And Air/ Benjamin Franklin Plumbing
07.2013 - 04.2014
High School Diploma -
Edison High School