Brittany Frick
Hamlin,TX
Summary
Dynamic office administrator and customer service expert with extensive experience at The Village At Unity. Demonstrated proficiency in troubleshooting, office supply management, and cultivating positive customer relations. Achieved significant improvements in operational efficiency and customer satisfaction through effective leadership and a commitment to service excellence. Seeking to leverage skills in a challenging role that emphasizes operational optimization and client engagement.
Overview
16
16
years of professional experience
Work History
Receptionist
Hilton East Assistant Living
Hilton, USA
05.2020 - Current
- Greeted visitors
- Set up transportation for residents for their appointments
- Made copies and scanned documents
- Made appointments
- Ordered office supplies
- Filed
Administrative Assistant
The Village At Unity
Rochester, NY
01.2024 - 11.2024
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Directed customer inquiries to appropriate department personnel.
Video Repair Representative
Spectrum
Rochester, USA
04.2018 - 01.2020
- Troubleshooting cable boxes to help customers watch tv
- Assisted in solving customers inquiries
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
Fountain Worker
Friendlys Ice Cream LLC
North Greece, USA
04.2009 - 06.2018
- Cleaned seating area and checked restrooms
- Recommended daily specials, desserts to guide patrons toward more profitable items
- Calculated charges, collect payments from customers
- Operated POS terminals to input orders, split bills and calculate totals
Server
Friendlys Ice Cream LLC
North Greece, USA
04.2009 - 06.2018
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Promoted desserts, appetizers, and specialty drinks
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Operated POS terminals to input orders, split bills and calculate totals
Assistant Manager
Friendlys Ice Cream LLC
Lake Grove, USA
04.2015 - 11.2017
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Maintained a positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
Education
Associate in Applied Science -
Monroe Community College
Rochester, NY06.2018
Skills
- Troubleshooting and repairs
- 35 WPM typing speed
- Customer service-oriented
- Call center
- Customer service
- Customer support
- Customer care
- POS
- Sales
- Filing
- Reception oversight
- Office supply management
- Computer skills
- Excel spreadsheets
- Deadline oriented
- Phone call answering
- Office Administration
Timeline
Administrative Assistant
The Village At Unity
01.2024 - 11.2024
Receptionist
Hilton East Assistant Living
05.2020 - Current
Video Repair Representative
Spectrum
04.2018 - 01.2020
Assistant Manager
Friendlys Ice Cream LLC
04.2015 - 11.2017
Fountain Worker
Friendlys Ice Cream LLC
04.2009 - 06.2018
Server
Friendlys Ice Cream LLC
04.2009 - 06.2018
Associate in Applied Science -
Monroe Community College
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