Brittany Friedman
Camarillo,CA
Summary
Client-focused account and event management professional with 10+ years of experience leading high-touch programs, managing key client relationships, and driving exceptional customer satisfaction in fast-paced, service-driven environments. Proven people manager with a strong track record of building, training, and motivating teams to consistently exceed service and performance expectations. Recognized for delivering seamless end-to-end event and account execution, resolving complex client needs, and fostering long-term partnerships built on trust, reliability, and results
Overview
15
15
years of professional experience
Work History
Director of Dining Services
Amgen
Newbury Park, CA
10.2021 - Current
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Implemented comprehensive staff training program, improving service quality and consistency.
- Enhanced overall dining experience by implementing innovative menu selections and presentation techniques.
- Championed sustainable practices within the dining facility, leading to reduced environmental impact.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
Catering Sales Manager
Pepperdine University, Caruso School of Law
Malibu, CA
01.2018 - 07.2020
- Planned and executed a wide range of events including corporate gatherings, executive luncheons, conferences, private dinners and university-sponsored functions.
- Managed client relationships from initial inquiry through contract execution and event delivery.
- Coordinated hotel accommodations, room blocks, transportation logistics (on site)
- Negotiated vendor contracts and service agreements to meet budget and service expectations.
- Acted as a primary point of contact between clients, campus departments, and operational teams.
- Developed and implemented strategic sales initiatives to increase catering revenue.
- Mentored staff on best practices for client engagement and service delivery excellence.
- Conducted regular training sessions to elevate team performance and service standards.
Business Development Manager
Extraordinary Events
Sherman Oaks, CA
06.2017 - 12.2017
- Developed and managed corporate and private event clients for a full-service event production and planning firm.
- Planned and organized high-touch corporate events, private functions, and large-scale experiential programs.
- Led vendor sourcing, contract negotiations, and event production logistics.
- Built long-term client relationships through consultative planning and consistent delivery of high-quality events.
- Supported environmentally responsible event practices by partnering with sustainable vendors and reducing operational waste when possible.
Corporate Sales Manager
Calamigos Ranch- Malibu Conference Center
Malibu, CA
01.2016 - 06.2017
- 250 acre ranch that supports Weddings, Corporate events, Filming, fundraisers and more
- Provided management and clients with valuable input and minute details on every aspect of the event
- Worked closely with management and vendors to successfully plan large-scale events, including trade shows, conferences, product launches and special events, corporate picnics, employee appreciation events.
- Conducted market research to identify new business opportunities within corporate sectors.
- Collaborated with cross-functional teams to streamline event planning and execution processes.
- Increased overall sales by implementing targeted marketing strategies and cultivating strong client relationships.
- Facilitated communication between various departments, ensuring seamless coordination of efforts towards achieving common goals.
Catering Sales Manager
Buca Di Beppo
Thousand Oaks, CA
11.2010 - 12.2016
- Company Overview: Italian Restaurant with established catering department
- Developed new marketing strategies in order to increase sales volume
- Led a restaurant to see increases in sales by committing to food quality, top service and effective promotion
- Created all BEOs for all interdepartmental staff
- Created invoices and contracts for corporate and social events
- Italian Restaurant with established catering department
- Led cross-functional teams in executing large-scale events, ensuring seamless coordination.
- Collaborated with culinary team to create innovative menu options tailored to client needs.
- Conducted regular training sessions to enhance team knowledge of catering services and products.
Education
College Education - Business Administration
Moorpark College
05-2009
High School Education - GED
Thousand Oaks High School
Thousand Oaks06-2007
Skills
- Corporate & Executive Event Planning
- Hotel & Travel Coordination (Room Blocks & Accommodations)
- Administrative & Operational Leadership
- Cross-Functional Liaison (Internal & External Partners)
- Program & Logistics Management
- Menu development
- Allergy awareness
- Multitasking Abilities
- Sanitation Standards
- Health and Safety Regulations
Accomplishments
- Corporate meetings and executive programs
- Corporate dinners, luncheons, and client appreciation events
- Conferences and large-scale events (up to 1,000 attendees)
- Private and VIP functions
EVENT PLANNING EXPERIENCE HIGHLIGHTS
Timeline
Director of Dining Services
Amgen
10.2021 - Current
Catering Sales Manager
Pepperdine University, Caruso School of Law
01.2018 - 07.2020
Business Development Manager
Extraordinary Events
06.2017 - 12.2017
Corporate Sales Manager
Calamigos Ranch- Malibu Conference Center
01.2016 - 06.2017
Catering Sales Manager
Buca Di Beppo
11.2010 - 12.2016
High School Education - GED
Thousand Oaks High School
College Education - Business Administration
Moorpark College