Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Friedrich

Atlanta,GA

Summary

Having over 10 years of combined experience in Customer relations, hospitality, and management; a people-oriented atmosphere is where I thrive. In my previous positions, some of my responsibilities included one on-one interactions, pay-rolling, scheduling, collecting delinquencies, hiring and training, and other administrative duties. I am known for being upbeat individual who is relatable, transparent, and very organized with the ability to implement the core values and integrity upon others. I believe in the importance of taking preventative actions to proactively avoid conflict, and confusion. Moving into my next role I do plan to continue and showcase my talent, proving that I am one to depend on to get the job done and making a difference.

Overview

14
14
years of professional experience

Work History

Assistant Community Director

Range Water Real Estate
02.2024 - Current
  • Acts as the on-site director in the absence of the Community Director by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
  • Lease enforcement process - apartment inspections, evictions, collections, notifications, and other processes as outlined in lease agreement and take appropriate action
  • Supports leasing and marketing efforts in person to achieve the property's revenue and occupancy goals by completing the full leasing cycle from beginning to end
  • Responsible for safety, cleanliness, and general appearance and appeal of property, and reporting any mechanical and electrical equipment malfunctions as well as employee/visitor/resident injuries or accidents
  • Ensures property maintenance team complies with Company's standards regarding service requests
  • Conduct property tours and provide updates on property's performance and meet with client as needed
  • Contractor and Vendor Management
  • Promotes resident satisfaction by establishing and maintaining relationships with the residents and coworkers.

Assistant Property Manager

RPM Living
04.2023 - 02.2024
  • Performs marketing and leasing functions to maintain budgeted or greater occupancy for the property
  • Implements effective resident retention strategies, such as move-in and service follow ups using Knock
  • Maintaining good resident relations and the ability to respond to resident concerns to avoid escalation of the problem
  • Collect rents and make daily deposits and reconciliations monthly
  • Enforce rent collection policy
  • Help processing invoices
  • Monitor renewals
  • Distribute and follow-up on renewal notices
  • Prepare paperwork for move-ins in a timely manner and in accordance with the properties housing regulations and RPM's policies
  • Produce monthly reports for Property Manager
  • Train and development of the leasing staff, ensuring they are familiar protocol and enforcing them daily.

Leasing Professional

Greystar Real Estate Partners LLC
03.2021 - 04.2023
  • Maintaining a year-to-date conversion ratio of 42% with Greystar
  • Performing sales and leasing activities to achieve the property's revenue and occupancy goals
  • Inspect apartments prior to residents move-in and ensure that the units will be up to standard according to Greystar standards
  • Staying informed on the current market rates and competitor's rates, by conducting weekly market survey reports
  • Using on-site management software (Yardi-CRM) to track & record traffic and leasing information
  • Following up with prospects & new residents to ensure satisfaction ie email, phone calls, or in person.

Front Office Host/Supervisor

Hyatt Place Durham
01.2020 - 02.2021
  • Reviewing all house reports and planning the days accordingly
  • Check in and check out of all guests and handing billing using Opera software's
  • Training and coaching to staff of 5+
  • Overnight audit
  • Interviewing and Scheduling handling.

Assistant Property manager

Tri-ship Partners LLC
06.2018 - 11.2019
  • Reviewing the prospects, ensuring that the policies and expectations of the company will be met, also to ensure that the prospect tenant understand the terms of the legal binding documents
  • Using marketing tools like Eleads and Rently Manager to drive in foot traffic; Scheduling appointments for showing and selling the features and benefits of the properties which required traveling on some occasions
  • Rent and Delinquency collection - Email notices and outbound phone calls to communicate with tenants about account ledgers with the attempt to reduce the delinquency percentages using software's like Buildium, and Opera
  • Generating reports using MS Excel, Spreadsheets and Word ensuring that these reports are sent by the deadlines they are expected by
  • Clerical duties including generating maintenance work orders, communications between the offices and third-party vendors, and delegating calls to those appointed to.

Concierge Director

NFC Amenity Management
06.2015 - 06.2018
  • Site security, ensuring all exits and entrances are secure and looking out for potential breaches
  • Package handling and inventory audits of packages and items that arrive for residents
  • Training & coaching of the current staff, interviewing and processing of hiring process
  • Multi-Tasking with phone calls, building functions, communicating vital information to residents from several services providers and at time property management, and surrounding 'need-to-know' information within a residential community
  • Vender and contractor sign-in, and building navigating
  • Problem Solving and rectifying of any situations that may occur
  • Developed and managed resident retention programs which increased renewals by 30%.

Reception Ambassador

Renaissance Midtown Hotel
09.2014 - 08.2015
  • Offering indigenous recommendations for all arriving and current guests, and making reservations using 'OpenTable'
  • Providing genuine and personalized at every point of contact
  • Paying attention to details of in-house resumes, Guest Reservation to ensure all special request and arrival amenities were met
  • Answering in-house and local calls directing them to its perspective departments, also submitting room services orders when needed
  • Assisting with ensure rooms were ready in a timely manner prior to guest arrival
  • Conducting the overnight Audits.

Store Manager

American Freight Furniture Warehouse
10.2013 - 04.2015
  • Hiring, coaching, and training on sales pitches and the way of American to ensure the success of all sales members
  • Driving monthly, weekly & daily reports and sales quotas
  • Furniture Maintenance & merchandising, refreshing when new merchandise arrives and when merchandise is placed on 'discontinue'
  • Public marketing and merchandising (posting of craigslist's)
  • Inventory control and keeping a daily count
  • Problem solving and rectifying of all situations.

Lead Sales Associate

H&M Apparel
06.2010 - 06.2013
  • Training existing and new employees on ethics and H&M culture
  • Merchandising the men's department, making sure they met the standards of H&M
  • Unloading, merchandising and processing new arrivals with sensors and hangers
  • Helping with cashier duties when needed
  • Operating, and engaging with all customers ensuring impeccable service.

Education

Riverside University High
Milwaukee, WI

Bachelors - Nutritional Sciences

University Wisconsin - Milwaukee

Skills

  • Resident relations
  • Rent collection
  • Resident satisfaction
  • Tracking spreadsheets

Timeline

Assistant Community Director

Range Water Real Estate
02.2024 - Current

Assistant Property Manager

RPM Living
04.2023 - 02.2024

Leasing Professional

Greystar Real Estate Partners LLC
03.2021 - 04.2023

Front Office Host/Supervisor

Hyatt Place Durham
01.2020 - 02.2021

Assistant Property manager

Tri-ship Partners LLC
06.2018 - 11.2019

Concierge Director

NFC Amenity Management
06.2015 - 06.2018

Reception Ambassador

Renaissance Midtown Hotel
09.2014 - 08.2015

Store Manager

American Freight Furniture Warehouse
10.2013 - 04.2015

Lead Sales Associate

H&M Apparel
06.2010 - 06.2013

Riverside University High

Bachelors - Nutritional Sciences

University Wisconsin - Milwaukee

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