Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Brittany Frierson

Dallas,TX

Summary

I am a committed job seeker with a history of meeting company needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Benefits Enrollment Specialist

Willis Towers Watson
Carrollton, TX
09.2023 - 02.2024
  • Assisted in organizing and coordinating benefits enrollment meetings via email , phone and chat.
  • Compiled and maintained employee benefit records, ensuring accuracy of information.
  • Analyzed data from various sources to ensure accurate enrollment processing.
  • Processed paperwork associated with open enrollments, terminations, life events and other related activities.
  • Updated and reconciled retirement, tax and health care accounts.

Field Technician Assistant

Asurion Inc
Dallas, TX
01.2023 - 08.2023
  • Assisted Field Technicians with troubleshooting and resolving customer service issues.
  • Conducted regular maintenance on equipment, including replacing parts and cleaning.
  • Provided technical support to customers via phone or email.
  • Monitored field technicians' activities to ensure compliance with safety regulations.
  • Performed minor repairs on equipment as needed.
  • Communicated regularly with team members to ensure efficient completion of tasks assigned by supervisor.
  • Transported heavy items from one location to another using appropriate lifting techniques.

Healthcare Customer Service Representative

Vxi
Fort Worth, Texas
07.2022 - 12.2022
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Updated system with order specifics and customer details, preferences and billing information.
  • Increased customer satisfaction by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Assisted with training new staff members on policies and procedures related to customer service roles within the organization.

Customer Service Representative

Teleperformance USA
Fortworth , TX
01.2022 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Healthcare Customer Service Representative

CVS Aetna
Fort Worth, TEXAS
01.2021 - 11.2021
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Collected payments from patients and entered them into the billing system accurately.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
  • Applied HIPAA privacy and security regulations while handling patient information.

Collection Customer Service Representative

Capio Partners
Fort Worth, TX
01.2020 - 12.2020
  • Answered incoming calls from customers regarding collections inquiries.
  • Provided customer service to resolve issues related to overdue accounts.
  • Processed payments and updated account information in the system.
  • Assisted customers with understanding their payment options.
  • Monitored customer accounts for timely payments.
  • Investigated and resolved discrepancies on customer accounts.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Advised delinquent customers on strategies for debt repayment.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Monitored overdue accounts using automated information systems.
  • Negotiated credit extensions and waivers when necessary.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.

Education

High School Diploma -

Dallas Can Academy
Dallas, TX
02-2019

Some College (No Degree) -

Dallas Institute of Funeral Service
Dallas, TX

Skills

  • Proficient in Microsoft Word , Teams, Database , Spreadsheet, Multimedia and ,Communication
  • Application software
  • Benefits Explanation
  • Special projects
  • Benefits Administration
  • Open enrollment
  • Documentation And Reporting
  • Employee benefits practices
  • Inbound Phone Call Management
  • Building rapport
  • Call Center Customer Service
  • Prospecting skills
  • Performance Metrics
  • Call Management
  • System Documentation
  • Call Center Operations
  • Call Control
  • Appointment Scheduling
  • Payment Processing
  • Quality Assurance
  • Data Entry
  • Gathering information
  • Customer Support
  • Analytical abilities
  • Customer communications
  • Technical Troubleshooting
  • Communicating with clients
  • Customer Relationship Management
  • Customer Service
  • Technical Support
  • Complaint resolution
  • Account updating
  • Information Protection

Affiliations

  • Learning new tasks
  • Leadership
  • Writing
  • Teamwork
  • Art
  • Collaboration
  • Volunteer

Accomplishments

  • High Quality Performance Feedback in Prior job experiences
  • Honor Society in Junior high school

Timeline

Benefits Enrollment Specialist

Willis Towers Watson
09.2023 - 02.2024

Field Technician Assistant

Asurion Inc
01.2023 - 08.2023

Healthcare Customer Service Representative

Vxi
07.2022 - 12.2022

Customer Service Representative

Teleperformance USA
01.2022 - 07.2022

Healthcare Customer Service Representative

CVS Aetna
01.2021 - 11.2021

Collection Customer Service Representative

Capio Partners
01.2020 - 12.2020

High School Diploma -

Dallas Can Academy

Some College (No Degree) -

Dallas Institute of Funeral Service

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Brittany Frierson