Brittany Frost
Swanton,OH
Summary
Dedicated Office Manager with 6 years of experience managing general administrative activities and oversight of office operations. Multifaceted professional with excellent budget management, payroll administration, and customer service skills. Highly dependable, self motivated, ethical, and reliable. Successful in fast-paced and ever-changing business environments. Extensive understanding of computer tools, office operations, and service excellence. Flexible and focused team player with a passion for working with and leading a positive and successful team. High-energy with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
Work History
Practice Manager
Namay Dentistry
Toledo, OH
01.2022 - Current
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Consulted with clinicians to develop business strategy.
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Oversaw dentists, assistants, technicians and front office staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Organized supply purchases, equipment upgrades and operating expenses.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Scheduling Coordinator
Namay Dentistry
Toledo, OH
02.2020 - 01.2022
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Copied and faxed important information for patient and client records.
- Developed effective scheduling processes to achieve production objectives.
- Resolved customer complaints or answered customers' questions.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Responded to inquiries from patients regarding their accounts or dental services offered.
Office Manager
Farmers & Merchants State Bank
Waterville, Ohio
03.2017 - 02.2020
- Oversaw all day-to-day office operations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed billing, past-due accounts and collections.
- Managed office budget to handle all needs, including inventory, events, sponsorship, pay increases, and office improvements.
- Supervised 5-10 employees, consistently cultivating productive and positive work atmosphere.
- Trained and mentored staff members in company policies, daily task execution and industry best practices.
- Monitored and mentored staff to satisfactorily pass regulatory testing on a quarterly basis.
- Managed staff scheduling, time cards, vacation requests, and sick time.
- Conducted monthly and annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Ensured proper balancing and accuracy of customer accounts and financial institution accounts.
- Complied with quarterly and annual audits. Provided consistent and accurate documentation to internal and external audit which resulted in passing grade audit scores.
- Elevated customer satisfaction ratings by resolving client and case issues professionally and effectively.
- Executed loan origination process, including ordering credit reports, appraisals, title reports, and reviewing and calculating income from paystubs, W2's, and tax returns to qualify applicants.
- Performed daily maintenance of loan applicant database.
- Organized loan files, updated databases, prepared general correspondence and communicated with all parties.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Processed and approved or denied consumer loan applications including vehicle loans, personal loans, and personal credit cards.
- Considered approvals and denials in accordance to the company's Loan Policies and Guidelines.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Customer Service Representative/Loan Support Specialist
Farmers & Merchants State Bank
Waterville, Ohio
04.2014 - 03.2017
- Performed daily maintenance of loan applicant database.
- Assisted senior-level credit officers with complex loan applications.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created and completed loan submission packages.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Maintained complete confidentiality of all submitted information according to guidelines.
- Organized loan files, updated databases, prepared general correspondence and communicated with all parties.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Ensured observance of all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Escrow Officer
Louisville Title Agency For N.W. Ohio Inc.
Maumee, OH
05.2013 - 04.2014
- Collaborated with internal banking and accounting teams to maintain escrow accounts and records and approved funds disbursements.
- Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
- Consulted with title department to resolve problems such as tax liens, boundary disputes and encroachments.
- Reviewed documents for accuracy and verified funds.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
Education
High School Diploma -
Springfield High School
Holland, OH06.2013
Some College (No Degree) - General Studies
University of Toledo
Toledo, OHSkills
- Detail-oriented
- Ability to prioritize and multitask
- Excellent computer proficiency
- Superior organizational skills
Timeline
Practice Manager
Namay Dentistry
01.2022 - Current
Scheduling Coordinator
Namay Dentistry
02.2020 - 01.2022
Office Manager
Farmers & Merchants State Bank
03.2017 - 02.2020
Customer Service Representative/Loan Support Specialist
Farmers & Merchants State Bank
04.2014 - 03.2017
Escrow Officer
Louisville Title Agency For N.W. Ohio Inc.
05.2013 - 04.2014
High School Diploma -
Springfield High School
Some College (No Degree) - General Studies
University of Toledo
Similar Profiles
JADE WEATHERINGTONJADE WEATHERINGTON
Research Assistant at University of Maryland School of Dentistry Department of Pediatric DentistryResearch Assistant at University of Maryland School of Dentistry Department of Pediatric Dentistry
Lauren MooreLauren Moore
Dental Assistant Intern at Summit Implant Dentistry | Fry Orthodontics | New Mark Modern DentistryDental Assistant Intern at Summit Implant Dentistry | Fry Orthodontics | New Mark Modern Dentistry
Mayel VasquezMayel Vasquez
Front Desk Receptionist/New Patient Coordinator at Sacramento Natural Dentistry/ New Vision DentistryFront Desk Receptionist/New Patient Coordinator at Sacramento Natural Dentistry/ New Vision Dentistry
Kimberly GrahamKimberly Graham
Pizza Maker at Marco's PizzaPizza Maker at Marco's Pizza
Clayton DeGierClayton DeGier
Information Technology Network Analyst at The Andersons IncInformation Technology Network Analyst at The Andersons Inc