Brittany Fucili
Murfreesboro,Tennessee
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Publix Grocery
Murfreesboro, TN
02.2017 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Valvoline Instant Oil
Nashville, TN
12.2013 - 07.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Arts - Business Administration
Coastal Carolina Community College
Jacksonville, NCSkills
- Customer Service
- Financial Forecasting
- Financial Statements
- Cost Management
- Scheduling and Coordinating
- Directing Team Members
- Shrinkage Prevention
- Shift Coverage
- Quality Standards
- Managing Multiple Priorities
- Recruiting and Interviewing
- Employee Coaching and Motivation
- Product and Service Knowledge
- Project Management
- Sales Monitoring
- Vendor Performance Monitoring
- Administration and Reporting
- Hiring and Developing
- Food Safety and Quality
- Overseeing Employees
Certification
- Certified CPR
- Food Safety Certified
Timeline
Assistant Manager
Publix Grocery
02.2017 - Current
Assistant Store Manager
Valvoline Instant Oil
12.2013 - 07.2017
Associate of Arts - Business Administration
Coastal Carolina Community College