Hi, I’m
Brittany Fulcher
Ayden,NC
It is never too late to be what you might have been.
George Eliot
Summary
Passionate results-driven leader with 4 years of experience in leadership and management roles. Proficient in data analysis, content moderation, and customer service with a talent for mentoring and fostering innovative solutions. Committed to driving team success and delivering exceptional results. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
years of professional experience
Work History
Activus ConnectRemote
Content Moderation Team Lead
08.2022 - 09.2023
Job overview
- Led and coached a team of 14+ content moderators, setting ambitious performance goals and consistently exceeding them.
- Analyzed employee's QAs, skills, and knowledge regularly training, and mentoring individuals with lagging skills.
- Collaborated closely with management to identify process inefficiencies and successfully implemented improvements that streamlined operations.
- Accurately moderated user-generated display names, videos, images, assets and text.
Working SolutionsRemote
Connections Specialist
04.2020 - 04.2022
Job overview
- Proficiently handled a diverse range of customer interactions, including inbound phone calls, cold calls, and chats.
- Skillfully assessed client needs and preferences, matching them with the perfect real estate agent, resulting in successful partnerships.
- Delivered exceptional customer service, consistently maintaining a satisfaction rate of 95% through prompt issue resolution and personable communication skills.
Food LionWashington, NC
Customer Service Manager
02.2017 - 04.2020
Job overview
- Great performance as a Cashier for 3 months led to a promotion to Customer Service Manager, where I assumed responsibility for overseeing a team of approximately 50 employees.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service discussions and cash flow.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
City of Greenville, NC GovernmentGreenville, NC
IT Help Desk Intern
01.2015 - 12.2016
Job overview
- Managed call flow and responded to technical support needs of city employees based on priority.
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
StarCraft DiamondsWashington, NC
Assistant Webmaster
06.2013 - 04.2014
Job overview
- Conceptualized, planned and executed original designs for a wide range of website properties
- Designed print and digital marketing initiatives via Photoshop for all website properties
- Troubleshot issues with websites and fixed scripting and use issues.
Education
Beaufort County Community College
Associate of Applied Science from Computer Information Systems
Beaufort County Early College High School
High School Diploma
Skills
- Data Entry
- Administration
- Problem Solving
- Analytical Skills
- Customer Satisfaction
- Google Workspace
- Microsoft Office
- Team Leadership
- Online Moderation
- Performance Monitoring
- Production Monitoring
- Schedule Management
- Quality Control
- Performance Improvement
Websites
Availability
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Timeline
Content Moderation Team Lead
Activus Connect
08.2022 - 09.2023
Connections Specialist
Working Solutions
04.2020 - 04.2022
Customer Service Manager
Food Lion
02.2017 - 04.2020
IT Help Desk Intern
City of Greenville, NC Government
01.2015 - 12.2016
Assistant Webmaster
StarCraft Diamonds
06.2013 - 04.2014
Beaufort County Community College
Associate of Applied Science from Computer Information Systems
Beaufort County Early College High School
High School Diploma