Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Brittany Fullhart

Indianapolis,IN

Summary

Dedicated Customer Service Specialist adept at prioritizing and multitasking in fast-paced environments. Collaborates effectively alone or within teams to achieve personal and business objectives. Known for successfully handling customer support issues.

Overview

14
14
years of professional experience

Work History

Customer Service Specialist

Majestic Stone Imports
Indianapolis, IN
08.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Generated leads by networking with potential clients within target industries.
  • Participated in networking events and conferences.
  • Developed promotional materials, including flyers and brochures, to increase brand awareness.
  • Organized promotional events for clients and business partners at various venues.
  • Assisted in the creation of online content on company social media.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Performed data entry into the company's database system.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.

Hairstylist and Makeup Arthis

Le Salon Day Spa
Indianapolis, IN
10.2015 - 02.2020
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Applied highlights, lowlights or other coloring techniques.
  • Recommended products to clients based on their individual needs.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Tracked inventory of supplies used for styling services.
  • Developed relationships with new clients through referrals from existing customers.
  • Organized scheduling of appointments throughout the day.
  • Managed cash register transactions during checkout process.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Maintained a clean and sanitary work area in accordance with health regulations.
  • Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
  • Performed makeovers for fashion shows and special events.
  • Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
  • Educated customers on proper usage of skincare products for optimal results.

Cosmetic Counter Manager

Saks Fifth Avenue
Indianapolis, IN
04.2013 - 09.2015
  • Assisted customers with product selection, application and purchase decisions.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Organized promotional events to increase sales volume.
  • Trained and supervised counter personnel in customer service techniques.
  • Monitored stock levels to ensure sufficient supply of products.
  • Provided demonstrations of cosmetic products to potential buyers.
  • Conducted daily meetings with staff members to review goals and objectives.
  • Resolved customer complaints in a professional manner.
  • Inspected displays regularly for cleanliness, accuracy and organization.
  • Performed administrative tasks such as scheduling appointments, record keeping and filing reports.
  • Advised customers on the latest trends in cosmetics products.
  • Managed cash registers accurately while processing transactions efficiently.
  • Analyzed sales data to identify areas of improvement or opportunities for growth.
  • Participated in team meetings to discuss strategies for increasing sales volumes.
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Informed customers of current promotions, events and services, booking appointments for scheduled events.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Front Office Manager

Moisture Management
Indianapolis, IN
01.2011 - 05.2013
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Skills

  • Good communication skills
  • Complaint resolution
  • Customer Retention
  • Customer Order Management
  • Account Management
  • Customer Service
  • Customer Relations
  • Phone Etiquette
  • Goal-Oriented
  • Call handling
  • File Maintenance
  • Promotional support
  • Professionalism
  • Policies and Procedures Adherence
  • Call Documentation
  • Stock management
  • Social Perceptiveness
  • Self Motivation
  • Effective Communication
  • Customer Relationship Management
  • Time Management
  • Customer service excellence
  • Administrative and Office Support

Accomplishments

  • Promoted from receptionist to Customer Service Specialist after 6 months of working at Majestic Stone Imports.

References

References available upon request.

Timeline

Customer Service Specialist

Majestic Stone Imports
08.2023 - Current

Hairstylist and Makeup Arthis

Le Salon Day Spa
10.2015 - 02.2020

Cosmetic Counter Manager

Saks Fifth Avenue
04.2013 - 09.2015

Front Office Manager

Moisture Management
01.2011 - 05.2013

Similar Profiles

CREATE PROFILE
Brittany Fullhart