Brittany Gamez
Houston,Tx
Summary
Enthusiastic and dedicated individual seeking a challenging role in customer service, leveraging exceptional communication and problem-solving skills to deliver exceptional service and foster positive customer experiences.
Overview
9
9
years of professional experience
Work History
Office Clerk
Impact Leadership Academy at Wilson
2023.09 - 2024.05
- Provide exceptional customer service by actively listening to needs of staff and parents of students all while addressing inquiries promptly and courteously
- Utilize strong communication skills between customers and internal teams to resolve issues and ensure customer satisfaction
- Implement organizational systems to streamline operations and improve efficiency
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Office Manager
Ace Office Furniture
2021.07 - 2023.05
- Provided exceptional customer service by actively listening to customer needs and addressing inquiries promptly and courteously
- Managed scheduling and coordination of deliveries and installations, ensuring timely and efficient service
- Implemented organizational systems to streamline operations and improve efficiency
- Proficiently used Microsoft Office Suite and QuickBooks for administrative tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Baker Ripley Middle School
Promise Community Schools
2019.12 - 2021.06
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Oversaw class of students in absence of instructor.
Restaurant General Manager
The Horseshoe Grill
2015.04 - 2019.12
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT05.2025
Skills
- Office Management
- Schedule and calendar management
- Team Collaboration
- Passionate about Excellent Customer Service
- Quickbooks
- Professional and Inclusive
- Goal Oriented
- Organized
References
Available on request
Timeline
Office Clerk
Impact Leadership Academy at Wilson
2023.09 - 2024.05
Office Manager
Ace Office Furniture
2021.07 - 2023.05
Baker Ripley Middle School
Promise Community Schools
2019.12 - 2021.06
Restaurant General Manager
The Horseshoe Grill
2015.04 - 2019.12
Bachelor of Arts - Elementary Education
Western Governors University
Similar Profiles
Diadou SallDiadou Sall
Director's Assistant at Katie Leadership ImpactDirector's Assistant at Katie Leadership Impact
Joan PriskJoan Prisk
High School Counselor, Lead Counselor at Impact Academy High SchoolHigh School Counselor, Lead Counselor at Impact Academy High School
Amy RoseAmy Rose
McKinney-Vento Program Liaison at American Leadership AcademyMcKinney-Vento Program Liaison at American Leadership Academy