Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittany Gamez

Houston,Tx

Summary

Enthusiastic and dedicated individual seeking a challenging role in customer service, leveraging exceptional communication and problem-solving skills to deliver exceptional service and foster positive customer experiences.

Overview

9
9
years of professional experience

Work History

Office Clerk

Impact Leadership Academy at Wilson
09.2023 - 05.2024
  • Provide exceptional customer service by actively listening to needs of staff and parents of students all while addressing inquiries promptly and courteously
  • Utilize strong communication skills between customers and internal teams to resolve issues and ensure customer satisfaction
  • Implement organizational systems to streamline operations and improve efficiency
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Office Manager

Ace Office Furniture
07.2021 - 05.2023
  • Provided exceptional customer service by actively listening to customer needs and addressing inquiries promptly and courteously
  • Managed scheduling and coordination of deliveries and installations, ensuring timely and efficient service
  • Implemented organizational systems to streamline operations and improve efficiency
  • Proficiently used Microsoft Office Suite and QuickBooks for administrative tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Baker Ripley Middle School

Promise Community Schools
12.2019 - 06.2021


  • Maintained safety and security by overseeing students in recess environments.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
  • Oversaw class of students in absence of instructor.

Restaurant General Manager

The Horseshoe Grill
04.2015 - 12.2019
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

Bachelor of Arts - Elementary Education

Western Governors University
Salt Lake City, UT
05.2025

Skills

  • Office Management
  • Schedule and calendar management
  • Team Collaboration
  • Passionate about Excellent Customer Service
  • Quickbooks
  • Professional and Inclusive
  • Goal Oriented
  • Organized

References

Available on request

Timeline

Office Clerk

Impact Leadership Academy at Wilson
09.2023 - 05.2024

Office Manager

Ace Office Furniture
07.2021 - 05.2023

Baker Ripley Middle School

Promise Community Schools
12.2019 - 06.2021

Restaurant General Manager

The Horseshoe Grill
04.2015 - 12.2019

Bachelor of Arts - Elementary Education

Western Governors University

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Brittany Gamez