Brittany Gander
North Babylon,NY
Summary
Hard working, resourceful professional. Well-rounded individual with a "can do" attitude. Highly dependable with strong written and excellent verbal communication skills. Able to work well independently or as part of a team. Possess a strong desire to learn and acquire new skills, along with being determined to succeed in this field.
Overview
15
15
years of professional experience
Work History
Manager
Flanagan's Pub/Harp and Hound
2017.01 - Current
- Customer Service, Interacting with guest, Handling money, Booking events, Payroll, Training staff to follow procedures, Keeping track of employees hours, Maintaining food and safety standards
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Paralegal
Bollaci Law
- Elder Law and Estate Planning, Housing Deeds, Answering Phones, Scheduling, Filing, Faxing
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Paralegal
Super Associates P.C
2016.01 - 2017.12
- SequelMed, No-fault insurance, Submitting Settlements, Settlement letters, Withdrawal letters, Arbitration request, Filing, Prepping files for cases, Answering phones, E-mailing, Faxing
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
Receptionist
Dr. R. Mascolo
2012.07 - 2012.11
- Welcomed patients, Answering phones, Scheduled appointments, Created schedules, Responsible for insurance verifications, Filing and faxing
- [Easy Dental Software]
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
American Oxygen Company
2009.08 - 2010.08
- Answering phones, interacting with clients, Data entry, making appointments, Microsoft excel, Filing, Faxing, Health insurance verifications.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science -
Briarcliffe College
Patchogue, NY05.2015
Skills
- Professional boundaries
- Case Planning
- Substance abuse awareness
- Assessment skills
- Self-care strategies
- Legal System Navigation
- Empathy Development
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Relationship Building
- Data Entry and Analysis
- Staff Management
- MS Office
- Email and Telephone Etiquette
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
Volunteer Experience
- Homes for our Troops motorcycle ride
- Town of Babylon Wounded Warrior ceremony
- Town of Babylon Earth Day clean up
- Trinity Lutheran Church; food kitchen, serving the homeless
Timeline
Manager
Flanagan's Pub/Harp and Hound
2017.01 - Current
Paralegal
Super Associates P.C
2016.01 - 2017.12
Receptionist
Dr. R. Mascolo
2012.07 - 2012.11
Receptionist
American Oxygen Company
2009.08 - 2010.08
Paralegal
Bollaci Law
Bachelor of Science -
Briarcliffe College
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