Hard working, resourceful professional. Well-rounded individual with a "can do" attitude. Highly dependable with strong written and excellent verbal communication skills. Able to work well independently or as part of a team. Possess a strong desire to learn and acquire new skills, along with being determined to succeed in this field.
Overview
15
15
years of professional experience
Work History
Manager
Flanagan's Pub/Harp and Hound
01.2017 - Current
Customer Service, Interacting with guest, Handling money, Booking events, Payroll, Training staff to follow procedures, Keeping track of employees hours, Maintaining food and safety standards
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Paralegal
Bollaci Law
Elder Law and Estate Planning, Housing Deeds, Answering Phones, Scheduling, Filing, Faxing
Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.