Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Gandy

Willow Spring,NC

Summary

Proven leader with a track record of enhancing customer satisfaction and team efficiency at Panera Bread, and with leading the PTA for the past year. Excelled in decision-making and customer service, significantly improving operational outcomes. Skilled in money handling and fostering a positive work environment, demonstrated through successful inventory management and staff mentorship. Achieved notable increases in customer loyalty and team productivity.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Panera Bread
01.2012 - 03.2016
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Floor Associate

TJ Maxx, TJX Companies
11.2009 - 01.2012
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.

Associate

Kohls Department Store
06.2007 - 11.2009
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.

Education

High School Diploma -

Roland High School
Roland, OK
2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Task delegation

Timeline

Assistant Manager

Panera Bread
01.2012 - 03.2016

Floor Associate

TJ Maxx, TJX Companies
11.2009 - 01.2012

Associate

Kohls Department Store
06.2007 - 11.2009

High School Diploma -

Roland High School

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Brittany Gandy