Brittany Garris
Monroe,NC
Summary
Dynamic leader with proven success at Consolidated Metco, adept in enhancing team productivity and project execution. Excelled in fostering collaboration and driving innovation, significantly improving performance metrics. Skilled in quality assurance and team motivation, my approach ensures alignment with company goals and cultivates a culture of continuous improvement and customer focus.
Extremely driven, experienced, and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
CMI Lead Person
Consolidated Metco - ConMet Assembly & Warehouse
02.2023 - Current
- Collaborated with stakeholders to gather requirements and establish project priorities, ensuring alignment with overall company goals.
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Provided ongoing support to team members by being accessible for questions or concerns while empowering them to take ownership of their responsibilities successfully.
- Introduced innovative solutions that addressed challenges faced by the team, ultimately improving overall performance metrics.
- Conducted regular team meetings to review progress, address challenges, and maintain momentum towards achieving objectives.
- Identified areas for improvement within existing systems or processes, proposing actionable solutions that drove positive change across the organization.
- Developed strong relationships with cross-functional teams for better collaboration and project execution.
- Championed continuous learning opportunities; encouraging professional development and fostering a culture of growth and innovation.
- Communicated progress updates frequently to upper management, maintaining transparency on project status and addressing any concerns proactively.
- Resolved conflicts within the team, fostering a healthy work environment focused on collaboration and mutual respect.
- Mentored junior team members to enhance their skills and contribute more effectively to projects.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
Invoice Associate/Process Associate/Front Office Assistant
Ken Medlin's Flooring & Home Improvements
03.2014 - 02.2023
- Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
- Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
- Maintained accurate vendor information in the database, ensuring efficient communication and payment processing.
- Enhanced vendor relationships through timely communication, prompt payment, and issue resolution.
- Improved invoice processing efficiency by implementing a new electronic filing system.
- Contributed to cash flow management by monitoring invoice due dates closely, scheduling payments strategically to maximize available funds without jeopardizing vendor relationships.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reduced invoice errors with thorough data entry and verification procedures.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
- Ensured prompt approval of invoices through effective communication with appropriate managers or budget owners.
- Managed invoicing and payment processing operations.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Executed billing tasks and recorded information in company databases.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Negotiated with vendors for better terms, resulting in cost savings and improved service quality for company.
- Facilitated cross-departmental collaboration, leading to more cohesive and efficient project completion.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Facilitated smoother daily operations by coordinating meeting schedules and room bookings.
Senior Assistant Store Manager
Flash Market
08.2022 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Established strong relationships with local community organizations, enhancing the store''s reputation as a supportive business partner in the area.
- Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
- Implemented employee recognition programs to boost morale and encourage high-quality customer service from the staff members.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Created a positive work environment by effectively resolving employee conflicts and fostering teamwork among staff members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage in the store.
- Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
- Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Analyzed competitor offerings to differentiate our brand from others within the market space.
- Coordinated logistics for special events, including product launches or seasonal sales promotions, contributing to their overall success in meeting targeted goals.
Education
High School Diploma -
Piedmont High School
Monroe, NC08-2008
Skills
- Team motivation/Self Motivation
- Teamwork and Collaboration
- Overseeing Daily Activities
- Safety processes and procedures / 5S
- Documentation And Reporting
- Staff Training / Influencing Others
- Task Prioritization/Performance Evaluations
- Leadership/Reliability/Flexible Schedule
- Organizational Skills/ Written Communication
- Team Leadership/Team Building/Verbal communication/Active Listening
- Adaptability and Flexibility / Multitasking Abilities
Quality Assurance Control/ Customer Focus
Mentoring abilities/Influencing Others
Accomplishments
I was promoted to line lead supervisor with in just being employed with conmet five short months! I've now been employed with conmet for one year and eight months and my manual assembly line has won the 'Best in Area' show place award twice now since I've been promoted to line lead with ConMet. Our line won our first award in February 2023 and we won the same award this year as well also in the month of February 2024! Consolidated Metco aka ConMet is the very first plant I have ever worked for. I am very observant and pay very close attention to detail ; I am also very compassionate about my work!
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CMI Lead Person
Consolidated Metco - ConMet Assembly & Warehouse
02.2023 - Current
Senior Assistant Store Manager
Flash Market
08.2022 - 01.2023
Invoice Associate/Process Associate/Front Office Assistant
Ken Medlin's Flooring & Home Improvements
03.2014 - 02.2023
High School Diploma -
Piedmont High School
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