Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Gaston

Valley Springs,CA

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Effective at building highly-motivated teams as well as leading cross functional teams in a face paced environment.

Overview

18
18
years of professional experience

Work History

Cheif Steward

John Zapantis
06.2020 - 10.2023
  • Creating an unforgettable experience for guests through strong communication skills and the ability to anticipate guests needs.
  • Maintained impeccable cleanliness and sanitation standards, adhering to local health regulations and guidelines.
  • Participated in regular management meetings, providing valuable insights and recommendations that positively impacted overall operations.
  • Contributed to the establishment''s positive reputation by consistently exceeding guest expectations for service delivery.
  • Greet passengers, assisted with luggage, serve beverages and food items.
  • Implemented cost-saving measures in purchasing processes, reducing overall expenses without compromising on quality or service standards.

Office Administrator

Beach Eye Medical Group
04.2017 - 01.2019
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.

Lock Desk Manager

Watemark Home Loans
12.2012 - 04.2017
  • Validate all rate-lock requests received from originated loans, including all data fields and pricing accuracy necessary to complete the lock process
  • Input necessary lock data into Encompass and distribute lock confirmations to applicable parties.
  • Monitor rate lock expirations, extend rate locks, complete re-locks and adjust locks due to product changes.
  • Prepare daily funding reports and lock profitability tracking.
  • Prepare training manuals for training purposes.

Underwriter

Cambridge Life Solutions
01.2010 - 12.2012
  • Analyzed credit, income, compliance, title documents, and hardship declarations during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.

Front Desk Supervisor

Marriot International
01.2006 - 12.2010
  • Trained new staff on correct procedures, compliance requirements, front desk operations and performance strategies.
  • Confirm all reservations and ensure all guest are placed in the appropriate room based on each guests individual needs.
  • Investigate and resolved guest complaints with tact, diplomacy and empathy while maintaining a positive image for the hotel brand.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.

Education

Orange Coast College
Costa Mesa, CA

Medical Assistant - Medical Assisting

Concorde Career College
2015

Skills

  • Exceptional interpersonal communication and leadership
  • Exceptional organizational and time management
  • Administrative Tasks Proficiency
  • Excellent and effective problem solver
  • Microsoft Outlook, Word, and Excel
  • Strong Work Ethic
  • Exceptional staff training and development
  • Verbal and written communication

Timeline

Cheif Steward

John Zapantis
06.2020 - 10.2023

Office Administrator

Beach Eye Medical Group
04.2017 - 01.2019

Lock Desk Manager

Watemark Home Loans
12.2012 - 04.2017

Underwriter

Cambridge Life Solutions
01.2010 - 12.2012

Front Desk Supervisor

Marriot International
01.2006 - 12.2010

Orange Coast College

Medical Assistant - Medical Assisting

Concorde Career College

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