Brittany Gatson
Dallas,TX
Summary
Demonstrative client support specialist known for successfully handling tasks in high-volume setting. Promoting fantastic skills. Great attention to detail and commitment to best-in-class customer service. Well-versed in client support with skills honed in previous roles as Client Support Specialist. Demonstrated ability to manage complex queries, troubleshoot technical issues and cultivate strong client relationships. Strengths include customer service, problem-solving, and communication. Previous work has led to improved client satisfaction rates and streamlined support processes.
Overview
11
11
years of professional experience
Work History
Client Support Specialist/Administrative Assistant
Imagine360
05.2022 - 08.2024
- Prepare checks for deposit based on provided task instructions and closing the tasks are they are completed
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Respond to customers queries, complaints, and request via phone, email or chat
- Manage, document and track daily all technical inquiries using Salesforce
- Complete premium and claims reconciliations accurately and timely, producing related reports for clients
- Verify, monitor, and resolve funding and banking items, such as refunds, voided checks, reissued checks
- Provide clients with premium and claim reconciliation reports.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information and banking information.
Call Center Representative
SiriusXM Radio
08.2020 - 05.2022
- Maintained records of customer interactions, transactions, comments and complaints.
- Handles inbound and outbound calls to and from customers regarding subscription status, renewal, and cancellation, with an objective to maximize subscriber retention.
- Identifies and assesses customer's needs based on interactions
- Assists with emergencies, airbag deployments, rear-end collisions, and roadside assistance; dispatches emergency assistance.
- Tracks and locates stolen vehicles using ORCV system to dispatch location to local authorities.
- Using a personalized, benefits-based sales approach, up-sells and/or cross-sells of premium and/or multi-year service packages.
Petroleum Specialist
US Army
05.2013 - 01.2021
- Monitor process indicators, instruments, gauges, and meters in order to detect and report any possible problems
- Operate control panels to coordinate and regulate process variables such as temperature and pressure, and to direct product flow rate, according to process schedules.
- Prepared reports detailing findings from field investigations or evaluations of existing facilities.
- Turned valves and started pumps to regulate flows of gases, liquids, slurries, or powdered materials.
- Inspected equipment to verify correct tank levels, temperatures, chemical amounts and pressures.
- Collected product samples by turning bleeder valves or lowering containers into tanks to obtain oil samples.
- Connected hoses and valves and operated pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars.
Underwriting assistant
StateFarm Insurance
04.2018 - 03.2020
- Data entry
- Prepared routine correspondence related to underwriting activities including letters of acceptance or rejection.
- Provide administrative support to underwriters in accordance with agreed service levels
- Entered data into underwriting database to track activity during process.
- Maintained up-to-date knowledge of insurance regulations, best practices and industry trends.
- Preparing insurance policy terms and conditions.
- Evaluated reinsurance contracts for cost effectiveness and risk exposure reduction opportunities.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Photocopied, documented, and scanned received documentation and filed it for use by professionals using ImageRight for legal binding.
T-mobile
Igor
03.2016 - 10.2016
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Provided technical assistance to customers through phone, email and chat support.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Place customers’ accounts on holds as well as deal with collection accounts and payment agreements
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Call Center Agent
One Exchange Tower’s Watson
08.2015 - 01.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Demonstrated mastery of customer service call script within specified timeframes
- Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
Education
High School Diploma -
Desoto High School
01.2013
Skills
- Hardware and Software Troubleshooting
- Salesforce
- Zelis and Repay
- Sharepoint
- Microsoft office
- Strong data entry skills
- Communication and interpersonal
- Claims Processing
- Office Administration
- Database Management
Jobrelatedsummary
5+ years of experience in Customer Service. 3 year of experience in Call Center.
Timeline
Client Support Specialist/Administrative Assistant
Imagine360
05.2022 - 08.2024
Call Center Representative
SiriusXM Radio
08.2020 - 05.2022
Underwriting assistant
StateFarm Insurance
04.2018 - 03.2020
T-mobile
Igor
03.2016 - 10.2016
Call Center Agent
One Exchange Tower’s Watson
08.2015 - 01.2016
Petroleum Specialist
US Army
05.2013 - 01.2021
High School Diploma -
Desoto High School
Similar Profiles
SARAH BOYETTESARAH BOYETTE
Team Lead - Member and Provider Services at Imagine360Team Lead - Member and Provider Services at Imagine360
Neeyah ColemanNeeyah Coleman
Navigation Support Coordinator at Imagine360Navigation Support Coordinator at Imagine360
Dani LloydDani Lloyd
Senior Member Services Intake Specialist at Imagine360Senior Member Services Intake Specialist at Imagine360
Isaac MartinezIsaac Martinez
Medical Assistant at Expedian Urgent CareMedical Assistant at Expedian Urgent Care
Tierrini EvansTierrini Evans
Certified Nursing Assistant at Madison on MarshCertified Nursing Assistant at Madison on Marsh