Brittany Gerberding
Oregon City,US
Summary
Operations Manager with extensive experience at American Retrieval, recognized for expertise in regulatory compliance and records management. Proven ability to enhance operational efficiency through strategic problem-solving and teamwork. Achieved remarkable improvements in workflow optimization and customer service standards, driving organizational success. Committed to leveraging skills to further elevate operational performance. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
11
11
years of professional experience
Work History
Operations Manager
American Retrieval
Plymouth, MN
06.2020 - Current
- Ensured regulatory compliance processes.
- Managed claims and resolved complaints.
- Maintained adherence to HIPAA guidelines through accurate records management.
- Research and Legal Analysis
- Communication (written and verbal).
- Training and Staff Support.
- Auditing and Regulatory Compliance.
- Data Management and Tracking
- Payment Coordination and Disbursement.
- Problem-Solving and Decision-Making.
- Policy Interpretation and Drafting
Store Manager
VIP Deli
Oregon City, Oregon
06.2014 - 06.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with applicable laws or regulations related to employment practices or human resources.
- Provided support to other departments such as accounting or human resources when needed.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
Education
Associate of Arts - Music Education
Portland Community College
Portland, OR06-2011
Skills
- Workflow Optimization
- Logistics Oversight
- Incidents management
- Performance monitoring
- P&L Management
- Inventory Management
- Data Analysis
- Performance reporting
- Organizational Management
- Health and safety compliance
- Customer Service
- Continuous improvements
- Legal Research
- Records classification
- Information Management
- Document Control
- Compliance Monitoring
- Electronic Records Management
- Problem-Solving
- Document Scanning
- Teamwork and Collaboration
- Document Review
- User access administration
- Records compliance management
Education
other,Portland, OR
Contact
Oregon City, US 97045
Timeline
Operations Manager
American Retrieval
06.2020 - Current
Store Manager
VIP Deli
06.2014 - 06.2020
Associate of Arts - Music Education
Portland Community College
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