Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brittany Gertman

Alpharetta,GA

Summary

High-energy sales leader with proven relationship-building skills and significant background working with business customers. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas 150%.

Overview

8
8
years of professional experience

Work History

Virtual Sales Expert B2B

AT&T
Alpharetta, GA
01.2022 - Current
  • Coached junior employees on best practices for lead generation, prospecting, cold calling.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Utilized analytical tools such as Salesforce or Tableau to track key performance indicators.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated contracts with potential customers to maximize profits.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Established strong relationships with customers through regular communication.

Virtual Sales Expert Consumer

AT&T
Alpharetta, GA
03.2021 - Current
  • Consistently display a positive, professional, friendly, and high energy willingness to assist customers through video, chat or telephone interactions
  • Utilized the information systems to uncover needs to produce sales
  • Provided timely follow-up with prospects via email or phone calls after initial contact was made.
  • Monitored customer order process and addressed customer issues.
  • Led operational excellence throughout various tasks given by Virtual Sales Manager
  • Exceeded sales goals consistently through all of 2021
  • Continually maintain working knowledge of all company products, services, and promotions
  • Developed and implemented operational strategies to generate more sales in broadband as well as wireless products

Retail Sales Associate

Bridge Location Xfinity
Cumming, GA
01.2019 - 03.2021
  • Stayed within Bridge Elite consistently for the 2019 and 2020 fiscal year
  • Consistently maintained information as well as promotions on all cellular carriers to safely compare plans for customers
  • Increased sales revenue by utilizing Bridge Culture to provide an exemplified experience.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Organized displays to attract customers and promote sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Store Manager

Cricket Wireless Authorized retailer
Huntsville, AL
02.2016 - 03.2019
  • Led a team of 15 employees, Top selling store in Huntsville Market for 33 months, Top 5 grossing stores in Alabama market.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented efficient systems for tracking stock movement.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Education

Communication - Speech Communication/Business Communication

Troy University
01.2019

Skills

  • Critical Thinking
  • Handling Pressure
  • Business Development
  • Competitor Research
  • Account Management
  • Client Service
  • Sales Closing
  • Process Improvement
  • Revenue Generation
  • Customer Relations

Volunteer Experience

Back to School Drive, Held a back to school drive to supply low income students with proper learning utensils., 01/01/15, 12/31/23

Timeline

Virtual Sales Expert B2B

AT&T
01.2022 - Current

Virtual Sales Expert Consumer

AT&T
03.2021 - Current

Retail Sales Associate

Bridge Location Xfinity
01.2019 - 03.2021

Store Manager

Cricket Wireless Authorized retailer
02.2016 - 03.2019

Communication - Speech Communication/Business Communication

Troy University

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Brittany Gertman