Brittany Getz
East Bernstadt,Kentucky
Summary
Experienced Office Manager and professional customer service representative with 10 plus years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Office Manager/Car Detailer
Collision Masters
London, KY
03.2023 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Organized company events including holiday parties, team building activities .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Interpreted and communicated work procedures and company policies to staff.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Processed payroll accurately ensuring all employees were paid on time.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed office inventory and placed new supply orders.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
Tier 2 Technical Support Specialist/Sales Agent
Asurion
Nashville, TN
08.2017 - 03.2023
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Provided guidance to Tier 1 Technical Support Specialists when needed.
- Used remote control and assistance tools expertly to support non-local customers.
- Created detailed reports of customer interactions and resolutions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Conducted training sessions for users regarding application usage and functionality.
- Maintained records of customer service requests and document problems and solutions in knowledge base database.
- Conducted workflow analysis, space design or cost comparison analysis.
- Mastered new products, developed advanced technical knowledge and applied new skills in fast-paced environment.
- Translated complex, technical concepts into easy to understand language to assist non-technically oriented customers.
- Handled escalated calls from Tier 1 Technical Support Specialists.
- Identified recurring customer issues and reported them to the appropriate team for further investigation.
- Resolved customer complaints in a timely manner.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Investigated reported issues, coordinated with internal teams and devised strategies for responding to customers.
- Tested new software applications prior to release into production environment.
- Met statistical metrics regarding ticket and contact quality, first call resolution, attendance and productivity.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Performed remote troubleshooting sessions with customers using virtual tools such as TeamViewer or LogMeIn.
- Tracked customer information such as contact details, hardware configurations.
- Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.
- Diagnosed system errors and performed troubleshooting steps.
- Collaborated with other departments such as Sales, Networking, Systems Administration.
- Analyzed customer inquiries and identified solutions for technical issues.
- Provided technical support to customers via phone, email, and chat.
- Oversaw daily performance of computer systems.
- Answered 80 plus calls per shift to assist with customer questions and concerns.
Loan Manager
One Main Finanical
London, KY
06.2010 - 08.2017
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Monitored economic trends affecting the local market and adjusted lending strategies accordingly.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Approved or denied loan applications and explained reasoning behind decisions.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Located and suggested loan packages that met client needs and priorities.
- Negotiated terms of loans with borrowers, including interest rates and repayment schedules.
- Coordinated with external vendors on various aspects of the loan process, such as appraisals, title searches, insurance policies.
- Identified valuable solutions for customers with credit problems.
- Prepared documents for closing loans, such as promissory notes, security agreements.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Assisted customers with understanding their options for refinancing existing loans.
- Collaborated with company teams to expedite loan approval processes.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Participated in meetings between lenders and borrowers during negotiations over loan terms.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Updated client account information and records in company databases.
- Analyzed financial statements of potential clients to determine creditworthiness and risk level.
- Developed loan contracts and explained contract terms to clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
Education
High School Diploma -
North Laurel High School
London, KY05-2009
Skills
- Team Supervision
- Office Management
- Customer Service
- Employee Supervision
- Data Entry
- Inventory Control
- Expense Reporting
- Supply Management
- Billing
- Workforce Management
- Staff Management
- Bookkeeping
- Information Protection
- Financial Accounting
- Organizational Skills
- Mail Handling
- Travel Coordination
- Payroll and Budgeting
- Technical Support
- Training and Coaching
- Event Coordination
- Office Administration
- Customer Relations
- Scheduling
References
References available upon request.
Timeline
Office Manager/Car Detailer
Collision Masters
03.2023 - Current
Tier 2 Technical Support Specialist/Sales Agent
Asurion
08.2017 - 03.2023
Loan Manager
One Main Finanical
06.2010 - 08.2017
High School Diploma -
North Laurel High School
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