Brittany Gibson
Wayland,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. A love for helping others find Jesus and passion for actively working with community non profits to see real change
Overview
11
11
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil
07.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Mortgage Specialist
Fifth Third Bank
07.2021 - 07.2023
- Improved client satisfaction by efficiently processing mortgage applications and providing timely updates.
- Reduced loan approval time by streamlining the application review process and collaborating with underwriters.
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
Training Manager
Gun Lake Casino
01.2013 - 06.2021
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Education
BBA - Nonprofit Management
Colorado Christian University
Denver, CO01.2026
Skills
- Operations Management
- Cost Reduction
- Recruiting and interviewing
- Product and service knowledge
- Community Engagement
- Food Distribution
- Fundraising
volunteers with Kids Food Basket and Family Promise every week
I help fight food insecurity each week by packing lunches that go to over 10,000 kids in the area that may not have lunch or dinner without. At Family Promise we provide clothing and hygiene items to the homeless
Timeline
Assistant Manager
Valvoline Instant Oil
07.2023 - Current
Mortgage Specialist
Fifth Third Bank
07.2021 - 07.2023
Training Manager
Gun Lake Casino
01.2013 - 06.2021
BBA - Nonprofit Management
Colorado Christian University
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