Brittany Giguere
Caledonia
Summary
Dedicated Dispatcher with experience in coordinating logistics and optimizing operational efficiency. Expert in effective communication and data analysis, leveraging emotional intelligence to enhance team engagement and performance. Proven ability to set goals, develop, and provide solutions to complex challenges. Committed to delivering exceptional service while streamlining processes.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Custodial Lead
Grand Rapids Building Services
Grand Rapids
10.2025 - Current
- Supervised custodial staff to ensure efficient cleaning processes and adherence to standards.
- Scheduled and assigned daily tasks to optimize workflow within various facilities.
- Trained new employees on safe cleaning practices and proper equipment usage.
Sort Flow Controller
United Parcel Service
06.2015 - 10.2025
- Oversaw the sorting process to ensure efficient package flow and minimize errors.
- Implemented process improvements that increased sorting accuracy by 15%.
- Collaborated with team leads to develop training modules for new employees, reducing onboarding time by 20%.
- Monitored equipment performance and coordinated maintenance schedules to prevent downtime.
Part Time Hub Supervisor
United Parcel Service
06.2015 - 10.2025
- Managed the dispatch office's daily operations, facilitating the efficient movement of loads in and out of the building over a five-year period.
- Coordinated with various departments to ensure timely dispatch and receipt of goods, optimizing workflow and minimizing delays.
- Trained and supervised a team of 15+ employees on daily dispatch-related tasks.
- Utilized the transportation management system to monitor incoming load times and track driver locations, enabling precise daily building planning and scheduling.
Education
Bachelors - Communication Candidate
Thomas Edison State University
Trenton 05.2023 - 05.2026
Associate in Arts (A.A.) -
Grand Rapids Community College
Grand RapidsSkills
- Effective Communication
- Team Management
- Problem-Solving Abilities
- Multitasking
- Reliability
- Time Management Abilities
- Performance Monitoring
- Teamwork and Collaboration
- Route Optimization
- Logistics Coordination
- Vehicle Tracking Systems
- Emergency Management
- Attention to Detail
- Decision-Making
- Customer Service
Timeline
Custodial Lead
Grand Rapids Building Services
10.2025 - Current
Bachelors - Communication Candidate
Thomas Edison State University
05.2023 - 05.2026
Sort Flow Controller
United Parcel Service
06.2015 - 10.2025
Part Time Hub Supervisor
United Parcel Service
06.2015 - 10.2025
Associate in Arts (A.A.) -
Grand Rapids Community College