Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Work Preference
Timeline
Hi, I’m

Brittany Gilbert

Cheyenne,WY
Brittany Gilbert

Summary

Customer Service Professional with over 12 years of extensive expertise in enhancing customer satisfaction and operational efficiency. Proficient in inventory management, team training, and process improvement, driving success in dynamic environments. Passionate about leveraging advanced communication and problem-solving skills to foster client loyalty and explore innovative opportunities in remote support roles.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
years of professional experience
1
Certification

Work History

Chili's

Server/Trainer
03.2022 - 01.2025

Job overview

  • Coordinate with kitchen staff for precise orders, cutting down wait times.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.

Amazon Warehouse

Fulfillment Associate
01.2020 - 11.2020

Job overview

  • Surpassed stow and inventory organization targets with consistent accuracy and efficiency.
  • Recommended and implemented operational improvements, enhancing safety protocols and workflow.
  • Streamlined inventory organization processes through systematic categorization, enabling faster product location and reduced picking times.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.


Joey Mozzarella's Family Diner

Server
07.2018 - 01.2020

Job overview

  • Provided personalized service, tailoring dining experiences to meet customer needs.
  • Assisted with inventory management and restocking, ensuring seamless daily operations.
  • Expedited service delivery during peak hours, reducing wait times while maintaining quality standards and guest satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Village Inn

Server/Hostess
01.2013 - 01.2018

Job overview

  • Anticipated customer needs, delivering exceptional service in high-traffic situations.
  • Increased sales through strategic menu upselling, consistently exceeding monthly goals.
  • Ensured compliance with food safety standards, earning commendation for reliability.
  • Implemented strategic table rotation system to optimize seating efficiency and maximize dining room capacity during rush periods.
  • Tracked customer preferences and dining patterns to optimize menu recommendations, leading to increased guest satisfaction and repeat visits.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Cocoa High School
Cocoa, FL

High School Diploma
01.2007

University Overview

  • Professional Development: Administrative Assistant Certificate Course (currently enrolled)
  • Professional Development: Accounting/Bookkeeping Certificate Course (currently enrolled)

Skills

  • Expertise in client support
  • Collaborative teamwork
  • Proficient in problem-solving techniques
  • Experienced in fostering rapport
  • Effective time management
  • Conducted training sessions for skill enhancement
  • Inventory tracking skills
  • Ongoing process enhancement
  • Proficient in managing change
  • Effective verbal communication
  • Client engagement oversight
  • Addressing customer service priorities
  • Proficient in managing change
  • Strong verbal communication
  • Customer service coordination
  • Prioritizing customer service needs

Accomplishments

  • Achieved Trainer position by completing exceptional customer service with accuracy and efficiency.
  • Achieved higher customer satisfaction through effectively helping with training new hires and optimizing team workflows.
  • Documented and resolved customer service workflow inefficiencies, which led to faster response times and higher satisfaction ratings.

Certification

  • CVS HEALTH: Call Center Customer Service Certification - Feb 2025
  • Administrative Assistant Certification - Present
  • Accounting and Bookkeeping Certification - Present

Languages

English

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes.
  • Crafting and DIY Projects
  • Personal Development and Self-Improvement
  • Reading
Availability
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionPersonal development programsPaid sick leaveCareer advancementFlexible work hoursCompany CulturePaid time off401k matchHealthcare benefits

Timeline

Server/Trainer

Chili's
03.2022 - 01.2025

Fulfillment Associate

Amazon Warehouse
01.2020 - 11.2020

Server

Joey Mozzarella's Family Diner
07.2018 - 01.2020

Server/Hostess

Village Inn
01.2013 - 01.2018

Cocoa High School

High School Diploma

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Brittany Gilbert