Brittany Giles
Monroe,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Administrative Clerk
Publix Warehouse
09.2014 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Served as a liaison between departments by attending meetings on behalf of the administrative team, taking detailed notes, and sharing pertinent information with relevant parties.
Education
Bachelor of Science - Biology
Savannah State University
SavannahSkills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Cash Management
- Documentation and Recordkeeping
- Filing systems
Timeline
Administrative Clerk
Publix Warehouse
09.2014 - Current
Bachelor of Science - Biology
Savannah State University
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