Forward-thinking and organized professional who is adept at managing multiple tasks and projects simultaneously, while maintaining a high level of accuracy and quality. With excellent communication and interpersonal skills, I am able to build strong relationships with clients and colleagues and work collaboratively to achieve business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Readiness Liaison
NC Department Of Health And Human Services
05.2021 - 04.2023
Orchestrated 20+ meetings and activities to advocate for effective communication, resulting in a 25% increase in employee engagement and a 15% reduction in miscommunications.
Successfully delivered multiple process demonstrations to project staff, receiving positive feedback and recognition for clear and engaging presentations.
Skilled in teaching complex concepts to diverse audiences, with a proven ability to communicate effectively and confidently in public settings.
Collaborated with 20+ project staff and organizational resources to develop and implement process, procedure, and practice changes, resulting in a 30% reduction in project timelines and a 10% increase in stakeholder satisfaction.
Represented the Office of NC FAST at 10+ virtual meetings, conferences, and information sessions, resulting in increased awareness and understanding of NC FAST among stakeholders and partners.
Improved project efficiency by providing thorough proofreading and editing assistance to colleagues, resulting in a 15% reduction in project turnaround time and a 10% increase in overall project quality.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Paralegal
Millberg Gordon Stewart PLLC
06.2019 - 03.2020
Communicated with clients, co-counsel, and opposing counsel to gather information and negotiate favorable outcomes.
Drafted, edited, and summarized legal documents, pleadings, and medical records for 50+ cases, ensuring accuracy and timely delivery to clients.
Developed and implemented a discovery strategy that resulted in obtaining key information from opposing counsel in 90% of cases and analyzing discovery materials for cases to identify critical evidence and formulate effective litigation strategies.
Created and implemented new processes for producing and redacting documents via Adobe, resulting in a 50% reduction in document production time and a 60% reduction in storage costs.
Led efforts to upgrade transcription and dictation methods, resulting in a 50% reduction in turnaround time and improved accuracy of legal documents.
Collaborated with multiple lawyers and paralegals to streamline project turnaround time, resulting in a 20% reduction in project completion time and improved client satisfaction.
Researched statutes, decisions, legal articles, and codes.
Helped attorneys prepare for trial by organizing exhibits and various other case documents.
Managed scheduling and coordination of 50+ conferences, meetings, and travel arrangements for the name partner of the firm, ensuring seamless coordination of client communications and efficient use of time.
Tracked and billed over 140 hours per month, consistently meeting or exceeding billable goals and contributing to the financial success of the firm.
Child Protective Investigator
State of Florida
08.2018 - 01.2019
Conducted thorough investigations of multiple allegations of child abuse and neglect reported to the hotline, resulting in 100% successful case resolutions.
Maintained an exceptional record of meeting all deadlines for inputting case notes, achieving a 100% rate of on-time submissions.
Conducted 50+ professional interviews with clients, ensuring accurate information gathering and successful case resolutions
Lead individualized and group counseling sessions with children and families.
Demonstrated strong critical thinking skills by analyzing 100+ complex cases and providing comprehensive assessments that resulted in successful resolutions for children and families.
Completed 30+ comprehensive assessments based on familial structures, resulting in more targeted and effective interventions for families.
Edited court documents to prepare for shelter hearings, resulting in highly effective legal arguments and favorable outcomes for children and families.
Litigation Legal Assistant
Gill Law Firm, P.A
06.2012 - 06.2018
Merge case documents from CLS case management software before completing.
Streamlined complaint drafting process by reducing pages by 40%, and drafted with a 95% accuracy rate.
Developed an Excel spreadsheet system to organize cases by status, money owed, and other case reasons, resulting in a 30% increase in efficiency.
E-filed motions and complaints.
Managed correspondence between the firm and the clerk of various county courts.
Analyzed and reviewed discovery from opposing counsel, resulting in a 50% increase in successful settlements.
Analyzed contracts and terms and conditions to identify leverage points for successfully filing complaints or obtaining payments from reluctant debtors.
Communicated effectively with co-counsel and opposing counsel via email and phone, resulting in a 90% successful response rate.
Successfully negotiated settlements in favor of clients' terms.
Conducted quality assurance by reviewing cases for errors, resulting in a higher error-free rate and a 30% decrease in time spent on correcting errors.
Implemented new processes to increase efficiency, resulting in a 50% decrease in case processing time.