Brittany Gill
Marshall,Texas
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Louis A Williams & Associates. Skilled in claims handling and policy interpretation, coupled with exceptional customer service expertise. Achieved significant improvements in process efficiency and accuracy, demonstrating a keen ability to manage documentation and prioritize tasks effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Auto Claims Adjuster
Louis A Williams & Associates
10.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Court Clerk
Harrison County
04.2023 - 10.2023
- Provided assistance to attorneys and court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Managed confidential information securely, upholding the integrity of the court system.
Tax Assessor Clerk
Harrison County
04.2019 - 03.2023
- Enhanced tax assessment accuracy by conducting thorough property inspections and analyzing relevant documentation.
- Developed comprehensive training materials for new assessors to ensure a smooth onboarding process and consistent application of best practices.
- Managed a workload of multiple ongoing cases by maintaining organized files and prioritizing tasks according to deadlines, ensuring timely completion of all assessments within required timeframes.
- Improved interdepartmental communication by fostering strong relationships between the assessor''s office and other municipal departments.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Communications Operator
Christus Good Shepherd Medical Center
12.2017 - 03.2019
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
Benefits Advisor
Blue Cross And Blue Shield
12.2015 - 11.2017
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
- Coordinated retirement planning seminars for eligible staff members, promoting long-term financial stability.
- Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
Education
High School Diploma -
Marshall High School
Marshall, TX05.2006
Skills
- Claims Handling
- Policy Interpretation
- Claims Investigation
- Insurance regulations knowledge
- Customer service expertise
- Documentation Management
- Proficient in Microsoft Word
- Appointment Scheduling
- Proficient in multi-line phone system and fax/copy machine
- Proficient in typing
Timeline
Auto Claims Adjuster
Louis A Williams & Associates
10.2023 - Current
Court Clerk
Harrison County
04.2023 - 10.2023
Tax Assessor Clerk
Harrison County
04.2019 - 03.2023
Communications Operator
Christus Good Shepherd Medical Center
12.2017 - 03.2019
Benefits Advisor
Blue Cross And Blue Shield
12.2015 - 11.2017
High School Diploma -
Marshall High School
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