Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Gill

Marshall,Texas

Summary

Proven track record in enhancing customer satisfaction and operational efficiency, notably at Louis A Williams & Associates. Skilled in claims handling and policy interpretation, coupled with exceptional customer service expertise. Achieved significant improvements in process efficiency and accuracy, demonstrating a keen ability to manage documentation and prioritize tasks effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Auto Claims Adjuster

Louis A Williams & Associates
10.2023 - Current
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.

Court Clerk

Harrison County
04.2023 - 10.2023
  • Provided assistance to attorneys and court personnel in courtroom
  • Maintained organized filing systems for easy retrieval of case files and supporting documentation.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Increased court efficiency by processing legal documents and maintaining accurate case records.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Managed confidential information securely, upholding the integrity of the court system.

Tax Assessor Clerk

Harrison County
04.2019 - 03.2023
  • Enhanced tax assessment accuracy by conducting thorough property inspections and analyzing relevant documentation.
  • Developed comprehensive training materials for new assessors to ensure a smooth onboarding process and consistent application of best practices.
  • Managed a workload of multiple ongoing cases by maintaining organized files and prioritizing tasks according to deadlines, ensuring timely completion of all assessments within required timeframes.
  • Improved interdepartmental communication by fostering strong relationships between the assessor''s office and other municipal departments.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.

Communications Operator

Christus Good Shepherd Medical Center
12.2017 - 03.2019
  • Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
  • Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
  • Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
  • Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
  • Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.

Benefits Advisor

Blue Cross And Blue Shield
12.2015 - 11.2017
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
  • Coordinated retirement planning seminars for eligible staff members, promoting long-term financial stability.
  • Educated employees on available benefits options, empowering them to make informed decisions about their coverage.

Education

High School Diploma -

Marshall High School
Marshall, TX
05.2006

Skills

  • Claims Handling
  • Policy Interpretation
  • Claims Investigation
  • Insurance regulations knowledge
  • Customer service expertise
  • Documentation Management
  • Proficient in Microsoft Word
  • Appointment Scheduling
  • Proficient in multi-line phone system and fax/copy machine
  • Proficient in typing

Timeline

Auto Claims Adjuster

Louis A Williams & Associates
10.2023 - Current

Court Clerk

Harrison County
04.2023 - 10.2023

Tax Assessor Clerk

Harrison County
04.2019 - 03.2023

Communications Operator

Christus Good Shepherd Medical Center
12.2017 - 03.2019

Benefits Advisor

Blue Cross And Blue Shield
12.2015 - 11.2017

High School Diploma -

Marshall High School
Brittany Gill