Brittany Gillaspy
GILMER,TX
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 8 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Helpful professional commended as valuable team player with expertise in Sales and Customer Service. Ready to bring 15+ years of relevant work experience to new position in ETEX Sales industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Technician
Etex Telephone Coop
11.2015 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Tracked and recorded parts and labor costs related to each service call.
Bank Teller
East Texas Professional Credit Union
09.2013 - 07.2014
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Cashier
Walmart
06.2007 - 09.2013
- Worked in Customer Service, Return Department, Toys Department, Photo Lab, Electronics. Cashier in all of those departments and helped with customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Gilmer High School
Gilmer, TX05.2009
Skills
- Customer Service
- User Training
- Operations Monitoring
- Commercial Construction
- System Troubleshooting
- Component Replacement
- Cost Control
- Quality Control
- Issue Analysis
- Equipment Repair
- Project Support
- Tech-Savvy
- Extensive Organizational Skills
- Document Preparation
- Documentation and Reporting
- Preventive Maintenance
- Returns Processing
- Product Recommendations
- ID Verification
- Payment Collection
- Payment Processing
- Drawer Balancing
- Customer Assistance
- Product Restocking
- Cash Handling
- POS Systems
- User Support
- System Administration
- Bug Reports
- Data Entry
- Security Updates
- Work Planning and Prioritization
- Technical Analysis
- Automation Support
- System Monitoring
- Log Updates
- Technical Troubleshooting
- Filing and Data Archiving
- Maintains Confidentiality
- Proofreading
- Document Processing
- File Management
- Data Accuracy
- Word Processing
Timeline
Technician
Etex Telephone Coop
11.2015 - Current
Bank Teller
East Texas Professional Credit Union
09.2013 - 07.2014
Cashier
Walmart
06.2007 - 09.2013
High School Diploma -
Gilmer High School
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