Brittany Gilliam
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Dispatch Security Officer
Norred Security
2021.01 - 2022.08
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Lead Bartender
Pole Position Sports Bar
2016.10 - 2019.05
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Lead Bartender
The Other Women
2011.01 - 2016.08
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Operated efficiently in high-volume setting to prepare and serve more than Five customers at a time.
Education
GED -
Bates Technical High School
Tacoma, WA2007-06
Skills
- Flexible and Adaptable
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Data Entry
Timeline
Dispatch Security Officer
Norred Security
2021.01 - 2022.08
Lead Bartender
Pole Position Sports Bar
2016.10 - 2019.05
Lead Bartender
The Other Women
2011.01 - 2016.08
GED -
Bates Technical High School